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Company Description The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. Job Description Are you passionate about delivering exceptional guest service and ensuring smooth operations in a bustling restaurant environment? If so, we want you to join our team as a Shift Lead! As a Shift Lead, you will play a pivotal role in organizing and supervising our team of servers, bartenders, and support staff to guarantee seamless shifts and maintain the highest standards of guest satisfaction. Your responsibilities will include: Executing and/or supervising the essential duties and responsibilities of servers, bartenders, and support staff. Ensuring the effectiveness of the staff through communication, coaching, counseling, monitoring, and appraising job results. Initiating, coordinating, and enforcing systems, policies, and procedures to optimize operations. Directing departmental operations in the absence of the manager and acting as an ambassador to clients, guests, and vendors. Investigating and resolving service complaints to achieve high guest satisfaction and peak staff performance. Maintaining cleanliness and organization within the restaurant, implementing and enforcing assigned projects on a daily, weekly, and monthly basis. Mastering the use of Point of Sale system. Assisting in recruitment, selection, orientation, and training of employees to maintain a skilled workforce. Ensuring compliance with all Health Code guidelines to guarantee the safe and proper handling of items consumed by our guests. Qualifications Associate's degree (A.A.) or equivalent from two-year college or technical school and six months to one year related experience/training in a premier restaurant or banquet facility; or equivalent combination of education and experience. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Proficient use of Word, Excel, Outlook, Internet, Able to demonstrate good verbal, written, and communication skills with attention to detail and interpersonal relationships with guests and employees. Critical thinking, problem solving, and prioritization skills. REQUIRED KNOWLEDGE AND EXPERIENCE Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Attention to detail and interpersonal relationships with guests and employees. Must be able to relate to all different types of people from different cultures and backgrounds. Must establish trust between customers and the company, and must give the impression of sincerity, empathy and willingness to serve the customer. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact or call 651-388-8211. Please view Equal Employment Opportunity Posters provided by OFCCP athttps://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not othe wise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP here.