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About Conduent:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Description:

This role will support the Operations Delivery Team. As a Team Leader you will support the Operations Team in managing and inspiring the whole team to meet and exceed the commitments to our client.

What we offer you:

Contract: 6 Month fixed term contract

Location: Work from home anywhere in the UK

Salary: £27,000 - £29,000 (depending on experience)

Your responsibilities:

• Managing day-to-day responsibilities for the contract and providing operational support,

• Ensuring that the Associates are fully equipped with appropriate knowledge to perform their activities,

• Participating in the recruitment process and onboarding of the associates,

• Setting goals, delegating tasks, monitoring work progress,

• Mentoring and training associates, conducting performance appraisals, and preparing improvement plans,

• Inspiring and motivating your team and building culture of engagement,

• Together with the team – being an advocate for the organization, providing best in class customer experience, enhancing the brand in every interaction,

• Attracting new customers and ensuring existing customers are supported at every step of their journey,

• Ensuring that service levels and KPI’s consistently meet the client requirements,

• Handling customer interactions, if required,Building a strong relationship with the client and handling client communications and escalations as appropriate,

• Ensuring the guidelines and processes are followed by associates and flagging any risk through the appropriate channels,

• Identifying process gaps and implementing solutions with the key stakeholders,

• Participating in the improvement projects for the operational area,

• Implementing best practices and ensuring adherence to operational guidelines,

• Providing SLA/KPI reporting to the delivery lead.

Requirements:

• Open to all languages with English language (B2+)

• Previous supervisory experience and strong ability to coach, lead and inspire,

• Experience working in an BPO/SSC /Customer Experience /Sales, or the Automotive industry would be an asset,

• Openness to support the team during the weekends (at least 1 weekend/month)

• Excellent people management skill

• Excellent analytical and decision-making skills,

• Good verbal and written communication skills, including rapport building through various communication channels,

• Good organizational and analytical skills,

• Solutions orientated with excellent decision-making skills,

• Training delivery skills,

• Sales oriented mindset,

• Highly motivated, proactive, and flexible attitude,

• Can work to deadlines with efficiency and accuracy,

• Strong MS Office skills and use of bespoke systems and databases.

Closing:

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.