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Senior Customer Lifecycle Marketing Manager

at GitLab

Remote, US

The GitLab DevSecOps platform (https://about.gitlab.com/solutions/devops-platform/) empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies (https://about.gitlab.com/company/culture/all-remote/guide/) with 2,000+ team members and values (https://handbook.gitlab.com/handbook/values/) that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab (https://vimeo.com/778157354) .

An overview of this role

GitLab has high-performing email marketing programs designed to drive prospects to MQL, but we have a big, untapped opportunity to extend lifecycle campaigns to drive revenue growth from existing customers. This marketer will start by mapping our ideal customer journeys post-acquisition: from ramp, to license and department expansion, to SKU upsell. They will work with Analytics to define campaign success metrics and create new lifecycle measurement capabilities. They will segment our customer base according to their stage in these journeys, along with other account signals like technographic, firmographic, or intent. They will then create bespoke email marketing campaigns targeted to these segments to drive revenue expansion and prevent churn. Their tight coordination with Customer Success, Product Marketing, DevRel, and Sales will ensure we deploy compelling, clear, and consistent messages to customers – regardless of the team executing.

What you’ll do

• Create and continuously optimize email marketing programs that leverage 3rd party signals (e.g. firmo or demographic) as well as customer behavior data to drive revenue growth or prevent churn.

• Partner with Customer Success to coordinate marketing and support touchpoints for maximum revenue impact.

• Partner with Marketing Analytics to define customer lifecycle reporting and create dashboards to analyze tests, monitor performance against goals.

• Map GitLab’s customer lifecycle stages and create strategic initiatives for each stage of the customer journey, which include onboarding, expansion, and retention.

• Identify key measurable metrics (SKU upsell, license expansion, churn prevention, etc.) that these lifecycle programs can effectively influence.

• Build and maintain relationships with Product Marketing, Developer Relations, and Sales. Establish feedback loops to ensure messaging in our campaigns is accurate, differentiated, and meaningful to our target personas.

What you’ll bring

• 5+ years experience in customer email marketing, preferably at an enterprise SaaS technology company.

• Cutting–edge email marketing best practices, along with strong copywriting and copy editing skills.

• Expertise in Marketo for marketing automation, both in audience segmentation (smartlists) and in the use of email templates, Marketo modules, and dynamic content.

• Strong internal communication and cross-functional coordination skills.

• Extremely detail-oriented and organized, able to manage multiple projects to meet deadlines.

• Experience driving up-sell and cross-sell programs from conception through implementation.

Nice to haves

• Experience marketing specifically to enterprise IT buyer and software developer customer personas.

• Familiarity with other (non-Marketo) marketing automation tools such as Iterable or Gainsight.

• Comfort with coding HTML for email.

• Basic proficiency with design tools for image cropping and editing.

How GitLab will support you

• Benefits to support your health, finances, and well-being (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/)

• All remote (https://about.gitlab.com/company/culture/all-remote/guide/) , asynchronous (https://about.gitlab.com/company/culture/all-remote/asynchronous/) work environment

• Flexible Paid Time Off (https://about.gitlab.com/handbook/paid-time-off/)

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan (https://about.gitlab.com/handbook/stock-options/)

• Growth and development budget (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#growth-and-development-benefit)

• Parental leave (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave)

• Home office (https://about.gitlab.com/handbook/finance/procurement/office-equipment-supplies/) support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups (https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups) are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits (https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/) and equity (https://about.gitlab.com/handbook/stock-options/) . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

California/Colorado/Hawaii/New Jersey/New York/Washington pay range

$94,000—$201,600 USD

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. (https://about.gitlab.com/handbook/hiring/candidate/faq/recruitment-privacy-policy/) Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy (https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy) and EEO is the Law (https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices) . If you have a disability or special need that requires accommodation (https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation) , please let us know during the recruiting process (https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process) .