Job Information
SOS International LLC Operations Supervisor in Reston, Virginia
Overview
The Operations Supervisor is a key position reporting to the Operations Manager overseeing the administrative duties of Interpreters supporting large nationwide language interpretation services program. The Operations Supervisor will ensure the Spanish Interpreter employees are empowered for success by providing necessary training, comprehensive guides.
Essential Job Duties
Supervises up to 40 Spanish Interpreters across the country.
Ensures all assigned candidates and employees follow applicable Resource workflows (e.g., Recruit, Hire/Acquire, Clear, Test/Train, and Qualify processes)
Ensures all interpreters within the team possess the qualifications necessary to support the contract. Thoroughly assess initial and ongoing interpreter competencies.
Cultivates strong relationships with contract and program leadership to fulfill scheduling requirements and ensure outstanding work performance.
Ensures Interpreters are assigned to Operations Coordinators for procurement of available, qualified interpreters within the ready to work (RTW) database
Maintains constant communication with Operations Coordinators to better synchronize coverage and avoid no-shows
Provides constant direction and monitoring with Operations Coordinators ensuring work orders are serviced by a qualified interpreter
Manages reporting on interpreters’ performance and tracks incidents and ensures immediate corrective action is taken
Creates and distributes usage reports to internal stakeholders
Performs other duties as assigned by the Resource Manager and/or the Program Manager
Minimum Requirements
Bachelor’s Degree or three years’ of related administrative or quality management experience supporting a language services or other relatable program.
Minimum of two years’ of supervisory experience.
Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
Preferred Qualifications
Bilingual Spanish preferred
Experience working in a Government Contractor environment
Work Environment
Normal office working conditions.
Requires periods of non-traditional hours including consecutive nights or weekends when necessary.
May require ability to lift/and or move objects or packages of up to 25 lbs.
Approximate amount of travel time for the position is 10%.
SOS International LLC
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