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Microsoft’s Strategic Missions and Technologies (SMT) Division embraces next generation opportunities on behalf of our critical products, ideating from the customer problem forward. SMT focuses on next-generation technology solutions including telecommunications, connecting the cloud to satellites in space, quantum computing, and as a technology partner to the United States Federal government.

In Mission Engineering, we foster a welcoming, inclusive environment that represents the vast perspectives needed in building and providing global and world-class services to which customers trust their most mission critical businesses. We embrace being a place where everyone belongs and does their best work.

We are looking for a Service Engineer who will play an important role in evolving the program, ensuring its scalability, sustainability, and ongoing success. If you embrace a growth mindset, understand the complexities of change management, and want to blend efficiency and storytelling acumen with driving the execution of projects that materially impact results, this is a great opportunity to join a team motivated in shaping both culture and future.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Demonstrates expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Contributes to service design by identifying and recommending optimal configurations of technology components with awareness of cost management. Adjusts configurations and defines infrastructures to improve the availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Actively participates in reviews with the engineering teams that develop and/or manage services and shares learnings and recommendations across engineering teams working on related services within their organization.

• Stays current in knowledge and expertise as technology landscape evolves. Contributes to the adoption of new solutions. Proactively seeks opportunities to learn and receive feedback.

• Implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans Maintains quality checklist and related documentation with minimal guidance.

• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings.

• Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Works with security, privacy, and compliance teams to identify and address issues relevant to their services with minimal guidance.

• Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others.

• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams.

• Embody our culture and values

Qualifications

Required/minimum qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, service engineering, or Linux systems engineering.

• OR equivalent experience.

Other requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with a polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US Covernment clearance.

Preferred qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

• OR equivalent experience.

• 1+ year(s) technical experience working with large-scale cloud or distributed systems.

• Management Information Systems (MIS), or other industry or product specific Engineering Certifications.

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

#MissionEngineering

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .