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Job Description As a valued colleague on our team, you will design, develop, test, and/or maintain moderately complex hardware, technology, and/or processes.

THE IMPACT YOU WILL MAKE

The Sr. Technical (Dev Ops) Analyst (Hybrid) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Determine customer needs and create solution frameworks.

• Design and develop moderately complex technical solutions.

• Use a process-driven approach in designing solutions.

• May maintain or oversee the maintenance of existing technical solutions.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences

• 2 years

Desired Experiences

• Bachelor degree or equivalent

Skills

• Expertise in service management concepts for networks and related standards such as ITIL practices or SDLC

• Product Development including designing products, developing product roadmaps, translating design requirements, prototyping, etc.

• Product Testing including testing and evaluating software, usability testing, UAT, and using relevant product testing technology

• The group of skills related to Communication including communicating in writing or verbally, copywriting, planning and distributing communication, etc.

• Skilled in establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information

• Skilled in creating and managing databases with the use of relevant software such as MySQL, Hadoop, or MongoDB

• Ability to frame ideas as systems and analyzing the inputs, outputs, and process

• Skilled in cloud technologies and cloud computing

• Experience in using and maintaining password management software such as Duo, IAG NuID, and/or Ping Identity

• The group of skills related to Programming including coding, debugging, and using relevant programming languages

• Determining causes of operating errors and taking corrective action

• Risk Assessment and Management including evaluating and designing controls, conducting impact assessments, identifying control gaps, remediating risk, etc.

• Experience gathering accurate information to explain concepts and answer critical questions

• Experience monitoring and managing operation systems (OS), and staying current on patches, upgrades, and other elements of the OS

• Operational Excellence including improving and overseeing operations

• Experience identifying measures, or indicators of system performance, and the actions needed to improve or correct performance to achieve desired outcomes

• Adept at managing project plans, resources, and people to ensure successful project completion

Tools

• Skilled in Amazon Web Services (AWS) offerings, development, and networking platforms

• Skilled in ServiceNow to manage digital workflows

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at careers_mailbox@fanniemae.com.