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Estes Express Lines Creative Services Communications Specialist in Richmond, Virginia

Job Summary:

Key focus areas for the Creative Services Communications Specialist will include multi-channel employee communications, project management, content development, and creative support and process management. Graphic design or videography knowledge is a plus. This position plays a key role in keeping Estes employees engaged and informed about company-wide initiatives in partnership with key stakeholders, and in the development of strategic communications that engage our employees around Estes' mission, vision, and values.

  • Write, edit, and develop compelling content with vivid storytelling and thoughtful framing/positioning for internal company materials such as newsletters, brochures, videos, social media, employee campaigns, internal announcements, and presentations.

  • Manage, develop and implement multiple internal communications campaigns and projects simultaneously and measure success through defined metrics’ results.

  • Serve as a liaison and communications consultant to teams and stakeholders across the company to conceptualize communications, define project requirements, implement timeframes, establish messaging, manage production, and measure effectiveness through a variety of tools and tactics.

  • Maintain content and follow the audit process to ensure all published content is accurate, updated, and published to appropriate audiences.

  • Manage, develop and implement editorial calendars and all content publishing to digital channels, including Estes’ intranet, digital displays and social platforms.

  • Collaborate with the Employee Engagement and Communications team to produce high quality final products that adhere to Estes brand standards and consistently convey our key messages and culture.

  • Assist with planning and overseeing logistics, including digital/social media components, for internal events such as employee celebrations and teambuilding events.

  • Determine and manage budgets and deadlines for assigned projects.

  • Regular attendance is required.

  • This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.


  • Bachelor’s degree, preferably in Communications, Public Relations or English, or any combination of education and experience which would provide an equivalent background

  • 3 years of experience in internal communications required

  • Expertise in Word, PowerPoint, and Excel required

  • Knowledge and prior use of SharePoint and digital media, including web, intranet, social, and mobile technologies highly preferred

  • Strong organization and time management skills

  • High critical-thinking skills and ability to position messaging with appropriate methods to engage a variety of audiences

  • Must be an excellent writer with a strong command and understanding of AP Style required. Excellent verbal, written, listening, and presentation communication skills with the ability to communicate complex concepts in a compelling, concise, and creative way to internal stakeholders

  • Ability to build consensus and work with diverse groups of people

  • Strong teamwork focus with the ability to collaborate cross functionally

  • Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

  • Must be able to comply with all company policies, rules, procedures and Code of Conduct

  • Must be able to interact well with others

  • Must be able to work independently, or in a team setting

  • Must be capable of working under tight time constraints in a high volume environment with multiple priorities

  • Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

  • Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

  • Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.

Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.