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Principal Associate, Process Management - Loyalty Platform (Hybrid)

As a Process Manager (Principal Associate) at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to our customers, and impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management skill set.

We are seeking dedicated, disciplined, process professionals who excel in a team environment, are excellent problem solvers, and have great communication and organization skills. Successful candidates will thrive due to their attention to detail and ability to adapt to change quickly. Within Card Platforms, the Rewards Configuration team is accountable for the configuration, testing, and implementation of Rewards earning, redemption, and benefit capabilities across our various products. In addition, candidates will support and lead intent management, planning, and refinement processes to ensure intent is prioritized and delivered accordingly. Execution of ad-hoc reporting to support issue management and run the engine efforts within the team is also required. We work closely with our Services and Technology teams to ensure the features we deliver meet the intent of our business owners.

General Responsibilities:

• Works on cross-functional team to implement rewards related intent; may drive work stream

• Educates internal customers on rewards functionality and design options

• Assesses viability of new rewards product configurations/requirements

• Supports the configuration of Rewards earning and redemption capabilities, as well as digital content

• Partners with Technology teams to integrate new technology/infrastructure enhancements into the business as usual environment

• Proactively manages risk in both individual and team delivery processes

• Defines and maintains test cases with expected outcomes for rewards configuration testing

• Performs test execution within complex integrated systems

• Ensures the logging, tracking, communication, and resolution of testing issues and defects

• Facilitates intent walkthrough meetings, including thorough documentation to ensure execution matches intent requirements

• Drives improvements to existing testing processes, methods, and tools

• Establishes and maintains strong relationships with up and downstream teams

• Acts as a subject matter expert to effectively partner across multiple teams to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

• Leads and support intent management, planning, and refinement processes, as well as collaborating with stakeholders on larger initiatives

• Identifies and implements process improvements driving issue resolution/risk mitigation activities

• Develops and maintains formal process documentation including procedures and process flow diagrams

Basic Qualifications:

• Bachelor's Degree or military experience with at least 2 years of process management experience, or at least 3 years of process management experience

• At least 1 year of experience with G Suite

• At least 2 years of process or project management experience

Preferred Qualifications:

• Master’s Degree

• Lean, Agile or Six Sigma or Business Process Management, or Project Management certification

• 3+ years of process or project management experience

• 1+ years of experience in Product operations, Product delivery or Marketing delivery

• 1+ years of experience working with analytical or software engineering teams

• 1+ years of experience in problem solving

• 1+ years of experience in financial, banking, data, and technology areas

H ow our hybrid model works

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting . Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website (https://www.capitalonecareers.com/benefits) . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).