Job Information
Klein Steel Service Customer Account Representative in Rochester, New York
The basic principles by which Klein Steel operates were established 50 years ago: listen to the customer; maintain great inventory; provide quick, dependable, friendly and accurate service; invest in new equipment and technologies; and always treat customers and employees fairly..
Total Customer Satisfaction is not just a cliché. It is our approach to doing business. There is no such thing as good enough at Klein Steel. And every team member knows it. We commit every resource for one purpose - to give you what you expect from our products, our team members and our company. Because you deserve nothing less than world-class quality, flexibility, speed and value.
General Description:
The Customer Account Representative develops and maintains strong partnerships with established and new customers. This team member will help grow and drive business by providing outstanding customer service in a quick sales cycle environment.
Essential Duties and Responsibilities:
Strengthen relationships with existing customer(s) and generate new and repeat sales by providing product and technical information in a timely manner.
Demonstrate success through positive contribution towards team efforts, including gross profit, gross profit percentages and tonnage.
Satisfy customer requirements and expectations, and earn new opportunity through incoming phone calls, faxes and emails from new or existing customer(s).
Follow pricing structure, company procedures, matrices, and minimums to achieve goals, while using best judgment based on market condition and industry intelligence.
Provide accurate information regarding availability of in-stock product, and recommend alternate
products based on cost, availability or specifications.
Accurately process customer transactions, including orders, quotes, payment or returns.
Attend sales meetings, vendor training, or trade shows and read trade journals to remain current on consumer preferences.
Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Associate’s Degree in business or related field; two to three years of metal industry experience, or a combination of education and experience.
Basic print reading experience preferred.
Ability to work in a team setting, amongst various departments.
Ability to multi-task and prioritize in a rapidly changing environment.
Must have strong mathematical skills and the ability to independently develop pricing for orders in compliance with company requirements.
Must have a high degree of written and verbal communication skills, problem solving abilities and sound judgment.
Proficiency with Microsoft Office and the Internet.
Must be solutions oriented and have a high degree of ethics.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Klein Steel: Klein is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where Team Members excel based on personal merit, qualifications, experience, ability, and job performance.
Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position