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Numotion Customer Care Coordinator in Rochester, New York

Customer Care Coordinator

Tracking Code


Job Description

Why Numotion?

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive environment based in open dialogue, active listening and ongoing definitive actions.

What you can expect as Customer Care Coordinator

  • Support our Assistive Technology Professionals as they evaluate our clients’ needs for customized wheelchairs & other rehab equipment

  • Schedule customer evaluations and delivery of wheelchairs to clients for multiple partners within Numotion

  • Gather information and medical documentation needed to process orders

  • Heavy data entry of order process documentation

  • Follow up with customers to ensure customer satisfaction

  • Work cross-functionally within Numotion to ensure timely completion of order processing

Required Skills

What you will need to succeed

  • High School diploma/GED required

  • Experience working in a fast paced environment

  • Drive to provide best-in-class service to our partners and customers

  • Ability to manage multiple competing priorities without sacrificing a high level of service

  • Strong time management with the ability to maintain team schedules as needed

  • Basic understanding of health insurance

  • Ability to work a team setting as well as independently to prioritize duties in order to meet deadlines

  • Exceptional client focus and a natural ability to build relationships

  • Maintain a strong sense of urgency

  • Paramount sensitivity and ability to maintain confidentiality

  • Intermediate knowledge of Microsoft Outlook and Excel

At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short and long term disability, a 401K plan and life insurance.

We strive for a workplace that reflects the communities we serve and we do not tolerate discrimination against our employees, customers and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Required Experience

Experience with high call volume 30-40 calls a day.

Job Location

Rochester, New York, United States

Position Type



33,280.00 - 37,440.00 USD