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customer service professional.

• rochester , new york

• posted may 31, 2024

job details

summary

• $20 - $21 per hour

• temp to perm

• high school

• category office and administrative support occupations

• referenceAB_4545441

job details

Are you an office professional looking to take the next step forward in their career? We are looking to add a detail oriented and reliable Customer Service associate to join our growing team in Rochester. As a Customer Service Rep, you will be responsible for the movement of our customer's air freight shipments. You will be the main point of contact for coordination between customer's shipment imports, customs brokers, and shipping carriers. Exceptional cusotmer service, attention to detail/ follow up skills, and Microsoft Office proficiency is a must! $20/hr, 8:30am-5pm Monday-Friday. This is an ONSITE position. If interested, please within!

salary: $20 - $21 per hour

shift: First

work hours: 8:30 AM - 5 PM

education: High School

Responsibilities

·Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries

·Build customer relationships by responding to customer communications via email, fax and mail

·Work with air and ground transportation partners to handle shipments

·Receive and track purchase orders from Importers/Overseas offices for pending air shipments

·Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment

·Answer all customer inquiries in accordance with the Customer Service Policy standards

Skills

• Customer Service

• Active Listening

• Telephone Etiquette

• Verbal Communication

• Customer Relations

• Customer support

• Basic Computer Skills

• Analytical Thinking

• Basic Software Skills

Qualifications

• Years of experience: 0 years

• Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

get in touch

we are here to help you with your questions.

NK

nicole kildea

• +1 585 267 8910 (tel:+1 585 267 8910)

• nicole.kildea@randstadusa.com