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GENERAL PURPOSE:

Assists with the planning of the key touchpoints in the student’s experience, with planned support for their academic and program goals. In addition, this position provides advocacy and crisis counseling as needed. Major elements include implementing and overseeing services and programs such as: Advising (Academic, Social, and Crisis) for the full- time programs, including interpretive counsel on requirements, policies, regulations, and standards; assisting students having academic difficulties, and acting as liaison between students and administration. Acts as advisor for international students between Simon School and the International Services Office. In addition, this role will provide specific academic operations support functions as needed.

RESPONSIBILITIES:

Under minimal direction and with latitude for independent judgment:

50% - Student Advising Activities: Advises graduate students in course selection, academic progress, academic problems including study team conflict and resolution and any classroom issues affecting performance in the program. Answers student questions either in person or by email in a timely manner. Provides information regarding Simon School and program requirements. Advises students on related University, College, and departmental policy. Counsels students and provides referrals for specialized assistance. Assists in coordinating student withdrawals, medical leaves, or leaves of absence. Documents meetings and communications with students in SimonSource. Supports activities of the School’s Academic Standards Committee and advises students on process. Attends faculty curriculum meetings as required and represents student concerns.

20% - Student Life and Non-Academic Counseling: Proactively works with students to identify growth opportunities and resources. In addition, counsels students on individual and group problems and social relationships. Refers students to various University services as needed.

20% - Policy and Process: Understands relevant policies and processes related to the student experience and Simon School overall. Carries out relevant policies, including managing all paperwork, per program need and student request. Guides students appropriately on Simon and University policies.

5% - Student Engagement Strategy: Contributes to a full year of proactive outreach for students/programs that ensures timely and relevant program information, assessment and action planning, and appropriate engagement with leadership opportunities to support academic and career success.

5% - Other Duties as Assigned.

QUALIFICATIONS:

• Bachelor's degree 3 years of relevant experience required, or equivalent combination of education and experience. 5-7 years of relevant experience preferred. Master's degree preferred.

• ProficiencyinMicrosoftOffice(Outlook,Word,Excel)andStudentInformationSystems,Workdayspecifically.Familiarity with Qualtrics a plus. Willingness to learn new technologies as needed.

• Abilitytoworkinaveryfast-pacedenvironmentwhilesuccessfullymanagingmultipleprojectsandcompetingpriorities.

• Strongorganizational,andproblem-solvingabilities.

• Excellentcustomerserviceandinterpersonalskills.Comfortableworkingwithadiverseaudience.

• Strongverbalandwritingproficiencies.

• Strongaccuracyandattentiontodetail.

• Abilitytoexerciseindependentjudgmentandfollowestablishedprotocolsandprocedures.

• Experienceworkingwithinternationalstudentpopulationsaplus.

• Multi-lingualaplusbutnotrequired.

• Abilitytoworksomeeveningsandweekendsforstudenteventsisrequired

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

How To Apply

Please submit a cover letter and resume with your application.

All applicants must apply online.

EOE Minorities/Females/Protected Veterans/Disabled

Pay Range

Pay Range: $54,808 - $76,752 Annually

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

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Location: Simon Grad School Business
Full/Part Time: Full-Time
Opening: