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Overview

Job Description

Division/Department: Operations Job Title: Pharmacy Technician Effective Date: March 1, 2014 Revised Date: October 15, 2022 Reports to: Pharmacist-In-Charge

SUMMARY Assists pharmacist in preparing and dispensing medications, including:

• Counts/measures proper dosage forms

• Selects appropriate container for dispensing

• Labels product accurately and in accordance with local, state, and federal laws and regulations

• Mixes pharmaceutical preparations under the supervision of a pharmacist

ESSENTIAL FUNCTIONS (*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Performs data entry, including patient demographic, billing, medical history, and prescription information

• Accurately operates and maintains a cash drawer via POS system

• Maintains the waiting prescription bins on a daily basis

• Greets and assists walk-in customers

• Effectively triages customer's questions and needs to the appropriate staff member

• Processes prescription sales using the POS system

• Answers phone calls and triages calls effectively

• Addresses customer's basic questions regarding wait times and medication in-stock position

• Conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program

• Follows up with insurance companies in a timely manner regarding prior authorizations and billing

• Triages incoming customer calls effectively

• Receives inventory and updates perpetual counts as per policy

• Receives and stores incoming supplies

• Maintains cleanliness of work area and equipment

• Participates in Quality Improvement activities and projects

• Upholds patients' rights including privacy and confidentiality

• Supports pharmacy clerks and backs them up when necessary

• Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude

• Follows cold storage management protocols

• Prepares and coordinates medications for shipment following

• Performs other duties as assigned

BASIC EDUCATION AND EXPERIENCE

• Current and in good standing Certified Pharmacy Technician registration from the Texas Board of Pharmacy

• High School Diploma/GED required as verified by CPhT certification

• One year related experience and/or training preferred, or equivalent combination of education and training

COMPETENCIES

• Demonstrates proficiencies in specialty disease states, such as Transplant, Hepatitis C, HIV, Autoimmune, and/or Oncology

• Strong communication, interpersonal, and organizational skills

• Communicates effectively with customers, referring physician staff, and colleagues/employees of the organization

• Ability to interact and communicate with people over the phone, sometimes in stressful situations

• Extremely detail-oriented and able to multi-task

• Basic data entry and/or word processing skills

• Ability to verify data input and correct errors

• Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Conveys empathy and understanding when handling customer service issues

• Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals

• Computes rates, ratios, and percentages

• Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• This position operates in a health care setting and requires frequent standing and walking to storage shelves and filling counters to fill prescriptions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position

• While performing the duties of this job, the employee is regularly required to talk and hear

• The ability to see distinctions in colors and shapes is also required

• This position is moderately active and requires standing

About Us

Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so that they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-of-the-box thinking that only a diverse, well-rounded workforce can bring.

Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients - one where medication errors are a thing of the past. You'll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.