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Job Description

As a member of the Systems Support organization, your focus is to deliver post-sales support of Solaris Operating System product to the Oracle global customer base while serving as an advocate for customer needs. This involves resolving post-sales technical customer Service Requests via phone and electronic communication, as well as technical questions regarding the use of and troubleshooting of Solaris Operating System product. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Career Level - IC3

Responsibilities

Essential functions (What will you do):

• Provide large- and small-scale post-sales support to Oracle's Solaris Operating System customers.

• Possess excellent problem-solving skills.

• Possess excellent verbal and written English language communication skills working in a global environment.

• Demonstrate excellent time management skills.

• Work closely with various customer, management, engineers on high visibility issues.

• Collaborate with colleagues to identify product defects and driving them to resolution following Oracle's support processes.

• Collaborate with various internal technical support groups to resolve complex interoperability issues.

• Interoperate with Product Engineering groups as needed.

• Participate in weekend coverage rotation.

• Demonstrate a high level of professionalism at all times.

• Assist Oracle Services to exceed Customer Satisfaction goals.

• Create knowledge articles as necessary to assist with future problem resolution.

• Liaise between Support, Sales and Professional Services organizations to ensure customer needs are met.

• Ensure proper implementation of corporate programs and policies.

• Strive to deliver a premier technical support experience for the customer.

Required Skills and Experience:

• Knowledge of Solaris, UNIX, Linux.

• Good understanding of both SPARC and x86 system architectures.

• Understanding SPARC and x86 assembly code is a plus.

• Understanding of Operating system performance analysis.

• Comfortable with storage fundamentals, volume managers and file systems, particularly ZFS

• Ability to read and understand C programming language.

• Experience with zones, virtual machines, and various virtualization technologies.

• Experience with Solaris installation technologies (Patching, Archives, IPS, Automated Installer, Liveupgrade ).

• Understanding of UNIX printing / CUPS.

• Understanding of Solaris Service Management Facility.

• Knowledge of SuperCluster System is a plus.

• Solaris 11 knowledge and certification is a plus.

• Additional knowledge pf programming languages and scripting are a plus.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $21.59 to $60.63 per hour; from $44,900 to $126,100 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer