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Overview:

Teleperformance's Digital Integrated Business Services combines human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion for making it happen.

Join us to make each human interaction simpler, faster, safer, extra efficient and more cost effective - while having a little fun!

Responsibilities:

• Generating new opportunities from previous contacts and developing new contacts

• Working with marketing and demand generation to develop strategies that target key sectors. Establishing and developing relationships with any key decision makers within prospective new clients that you have identified to heighten the Company's chance of securing any future outsource activity

• Work with business intelligence teams to researching background information on potential new customers and to fully diagnose customer's needs

• Forming and leading a 'bid team' comprising operational, technical, HR and executive level input where necessary and clearly brief the team on required input to achieve bid success

• Producing new business proposals and responses to tenders and ensure that team produce effective documents to the required standard

• Undertaking sales presentations, coordinating relevant colleagues' input, organizing site tours and taking overall responsibility for the outcome of each pitch

• Ensuring that all members of the team conduct presentation in the appropriate way

• Ensuring that internal governance and financial planning is administered effectively

• Acting as an internal consultant on new business and client issues as required

• Meeting all individual monthly and yearly sales targets

Qualifications:

• Extensive experience in a senior client services and/or sales role

• Considerable experience within various aspects of the BPO sector (e.g. Contact Center)

• A strong team player with a proven track record of identifying designated market sectors and specific accounts that have the potential for development into high net worth accounts and/or have a company structure where there are multiple buyers of direct marketing services

• Demonstration of an excellent range of effective communication skills with the ability to adapt styles according to demands of the audience is essential

• A thorough understanding of the back-office processing industry and an in-depth knowledge of current future challenges in the industry

• An understanding of future innovations within customer experience

• An essential requirement is the ability to persuade and influence others with proven negotiation and sales skills and the ability to work at a senior level

• Excellent financial understanding and the ability to manage complex budgets is essential

• Excellent attendance history is required

• Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks