Job Information
Jolt Credit Union eServices Specialist in Saginaw, Michigan
Jolt Credit Union is seeking a full-time eServices Specialist at our main office in Saginaw. Are you tech savvy with outstanding phone communication skills? Are you a good problem solver and passionate about providing friendly and accurate service? If you're ready to give it all you've got, every day and everywhere, it's time you join the Jolt Credit Union Team!
At Jolt, we're member focused and community active. Energetic, motivated, empathetic, and community service-oriented people will be the best equipped to join our vibrant organization. We truly believe that each employee makes a significant contribution to our success. If you enjoy working in a fast-paced environment, have a craving to help others and are committed to promoting camaraderie in a team atmosphere, we enthusiastically invite you to join Jolt Credit Union.
We offer:
- 4 competitive medical plan options
- Dental and vision insurance
- 401k with matching
- Flexible Spending Account(s)
- Employee Wellness Program with quarterly bonus incentives
- Life insurance and AD&D options
- Short and Long-Term Disability
- Employee Assistance Programs
About this position:
The ideal candidate will have financial institution/credit union experience as well as excellent phone and written communication skills. Customer service experience is a must; credit union, call center, or sales experience a plus. This position requires some Saturdays (Appx 1 per month from 8:30am-12pm).
The eServices Specialist is primarily responsible for the following:
- Deliver service to both members and coworkers that is in alignment with our Service Promise: "Giving it All We've Got, Every Day and Everywhere"
- Explain features and benefits of all credit union products and services.
- Recommend credit union products and services to members, as appropriate.
- Provide information on service delivery systems available for various credit union products and services.
- Assist members with problems and complaints providing resolution when at all possible.
- Communicate technical or eService product issues to Supervisor/Manager in a time sensitive manner.
- Explain credit union policies and procedures.
- Frequently review and promptly respond to email/member communications.
- Possess knowledge of credit union e-Service products and use of them.
- Assist members with these services:
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``` - Online Banking - RSA-multi factor authentication - Mobile Banking - eStatements - Bill Pay - iTalk - Texting - Digital Mobile Wallet - eAlerts-Mobile, NetTeller, Card Alerts - Quicken and other financial management software - Other p2p payment methods - Remote Deposit Capture - Online check images - Alloya - Online Banking/Mobile Banking SSO site access - Online/Mobile Banking Messages - Online Chat - Online/Phone Membership Applications - Round Up Online Applications - Online Check Orders - SSI/AVS/Asset Verifications - Contact Us forms
A successful eServices Specialist will also possess the following skills and abilities:
- Able to maintain a high degree of confidentiality
- High degree of accuracy
- Personable, conscientious, patient, and confident
- The ability to enter data using a keyboard, type, and perform basic calculations
- Possess good alertness, concentration and memory
- Possess excellent verbal and written communication skills, problem solving ability, judgment, and comprehension
Note: Telephone conversations between eServices Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assurance on an unannounced basis.