Job Information
Jolt Credit Union Member Support Specialist in Saginaw, Michigan
Jolt Credit Union is seeking a full time Member Support (Contact Center) Specialist in Saginaw. Are you passionate about providing friendly and accurate service over the phone? Are you happy to inform members about products and services that will benefit them? If you're ready to give it all you've got, every day and everywhere, it's time you join the Jolt Credit Union team!
At Jolt, we're member focused and community active. Energetic, motivated, empathetic, and community service-oriented people will be the best equipped to join our vibrant organization. We truly believe that each employee makes a significant contribution to our success. If you enjoy working in a fast-paced environment, have a craving to help others and are committed to promoting camaraderie in a team atmosphere, we enthusiastically invite you to join Jolt Credit Union.
We offer:
- 4 competitive medical plan options
- Dental and vision insurance
- 401k with matching
- Flexible Spending Account(s)
- Employee Wellness Program with quarterly bonus incentives
- Life insurance and AD&D options
- Short and Long-Term Disability
- Employee Assistance Programs
About this position:
This is a full time position that includes rotating Saturday mornings. You must have customer service experience and excellent interpersonal skills. Credit union, teller, loan, and sales experience a plus.
The Member Support Specialist is primarily responsible for the following:
- Deliver service to both coworkers and members that is in alignment with the credit union's Service Promise: Giving it all we've got, every day and everywhere.
- Handle members inquiries by phone on account transfers, share draft balances, overdrafts, and drafts cleared.
- Take information and complete form for requests on share draft copies and ATM alterations.
- Issue and redeem CD's performing all necessary paperwork.
- Close out VISA and ATM cards, process all necessary paperwork, make computer entries, and then turn in to accounting for final processing.
- Close savings and share draft accounts completing all system duties.
- Handle member inquires by phone on loan rates, payments, blue books, approvals, etc.
- Take Loan and VISA applications via telephone online and prepare for a decision by entering into the loan system, reviewing loan details, and gathering any necessary documentation.
- Explain features and benefits of all credit union products and services.
- Recommend credit union products and services to member, as appropriate.
- Record research requests. Deliver to appropriate personnel for forms distribution.
- Provide procedure information and initiate loan applications.
- Assist members with problems and complaints providing resolution when at all possible.
- Process payment or deposit corrections when necessary.
- Explain credit union policies and procedures.
- Responsible to uphold the principle of privileged communication.
- Assist members with accessing CU online and navigating through the site as needed. Includes password resets and unlocking restricted members.
A successful Member Support Specialist will also possess the following skills and abilities:
- Two years customer service and sales experience preferred.
- Prior telephone service experience preferred.
- Two years credit union operations experience preferred.
- Some accounting, loan, and member rep background preferred.
- Microsoft Outlook or similar email/calendar program knowledge.
- Experienced with job specific computer systems
Note:
Telephone conversations between Member Support Specialists and members may, on occasion, be monitored or recorded for the purposes of training, coaching, and feedback and quality assur