Job Information
WORKDAY, INC. Accounts Receivable Analyst, Collections in SALT LAKE CITY, Utah
*Your work days are brighter here.*
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
Located in Salt Lake City - Workday's Accounts Receivable, Collections Team is a diverse group of customer service focused people, with an invaluable mix of experience and backgrounds. Our team promotes Workday's Core Values with 'Employees' being the first of them. This is why we: - Empower you to follow your desired career path & achieve professional and personal goals - Encourage work-life balance and wellbeing - Are proud to champion equal opportunities for everyone.
We are a global team but that doesn't stop our sense of collaboration, supportiveness and fun!
About the Role
The Accounts Receivable Analyst is responsible for managing a portfolio of customer credit accounts in various capacities within the Accounts Receivable Team which include: providing exceptional customer service, troubleshooting/resolving past due balances and coordination with other Workday functional teams to assist in resolving issues. The ideal candidate is a highly motivated self-starter, goal driven, an excellent communicator, and enjoys collaborating with people with a diverse set of talents, in a dynamic fast-paced environment.
Job Responsibilities include but are not limited to:
Maintain a portfolio of customer accounts which includes: weekly/monthly invoice inquiries to troubleshoot/resolve past due balances, responding to customer inquiries, distribution of customer statements, resolution of purchase order issues and performance of customer account reconciliations as needed
Interpret customer contract terms and billing schedules
Analyze past due accounts, determine the reason for non-payment and recommend the best course of action to resolve the past due balances
Assist in reconciling transactions and balances to maintain accurate accounts
Assist in the monthly calculation of the bad debt reserve
Maintain accounts receivable customer files and records
Investigate and resolve customer queries
Special projects as assigned
About You
Basic Qualifications
3 + years of experience in Accounts Receivable or relevant customer facing experience
Other Qualifications
Accounting or business degree preferred
A genuine passion for customer service
Excellent follow-up skills and interest in seeing issues through to resolution
Strong analytic and problem-solving skills
Organized, detail oriented and accurate
Ability to react quickly to change and implement new processes
Professional demeanor
Demonstrated ability to interface with all levels of management
Solutions oriented
Excellent oral, written and interpersonal communication skills
Proficient in Microsoft Outlook and Excel
Experience in GetPaid Collections tool desired
Continually evaluates proces es and seeks to improve operational efficiencies
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.UT.Salt Lake City
Primary Location Base Pay Range: $55,800 USD - $83,800 USD
Additional US Location(s) Base Pay Range: $53,000 USD - $107,500 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!