Job Information
University of Utah Customer Advocate Specialist in SALT LAKE CITY, Utah
Position Summary:This is an entry level position that supports one scheduling team and/or one referral rotation. The Customer Advocate Specialist I (CAS I) will learn the essential Electronic Medical Record (EMR) programs and processes required for both patient scheduling (inbound) and referral processing (outbound). Once the CAS I has demonstrated proficiency in basic EMR skills, she/he will be assigned to patient scheduling or referral processing, which will be determined based on mission needs. The CAS I will schedule patients for pediatric subspecialty clinics, triaging patient concerns; or process patient referrals.The Department offers professional growth and development opportunities, including a defined career ladder.This position is primarily housed in a call center, separate from clinic locations. Primary job location is 200 S 250 E, Salt Lake City, UT; site rotations are required at Primary Childrens Outpatient Services building at 81 N Mario Capecchi Dr, Salt Lake City, UT.The University of Utah offers a comprehensive benefits package including:Excellent health care coverage at affordable rates14.2% retirement contributions that vest immediatelyGenerous paid leave time11 paid Holidays per year50% tuition reduction for employee, spouse, and dependent childrenFlex spending accountsFree transit on most UTA servicesEmployee discounts on a variety of products and services including cell phones & plans, entertainment, health and fitness, restaurants, retail, and travelProfessional development opportunitiesAdditional benefits information is available at www.hr.utah.edu/benefitsAdditional amenities include a free membership to the onsite fitness center with state-of-the-art equipment; an outdoor patio/terrace featuring seating and outdoor games; and a variety of food truck services.