Job Information
Salt Lake City Corporation Lead Fleet Customer Advisor in Salt Lake City, Utah
Position Title:
Lead Fleet Customer Advisor
Job Description:
Under the direction of the Warehouse/Customer Service Manager, will lead the Fleet Customer Service Advisors/Warehouse Support Workers to provide workflow planning to schedule all preventive maintenance and repair work for the shops. This position will act as a liaison between the customers, outside vendors and the mechanic shops. Lead Customer Advisors will plan and schedule work for the fleet shops, maintain other programs and processes in Fleet. This includes warranties, fuel program, Fleet loaner pool, and processes new fleet asset information. Uses fleet maintenance software for scheduling asset maintenance, generate work orders for repairs on vehicles and equipment. Maintains a shop dispatch system and workflow chart, communicates all information related to vehicle and equipment maintenance, repair requests, and warehouse parts ordering.
About the Position:
As a Lead Fleet Customer Advisor, you will oversee the Fleet Customer Service Advisors and Warehouse Support Workers, ensuring efficient workflow planning for all preventive maintenance and repair tasks in the shops. This position plays a crucial role between customers, external vendors, and mechanic shops. Effective communication regarding vehicle and equipment maintenance, repair requests, and warehouse parts ordering is essential in this role.
About the Team:
The Public Services Fleet Division is an internal service that maintains and repairs City vehicles, equipment, and machinery. These range from Police and Fire vehicles, snowplows and road construction equipment, to the loaner electric vehicles used by City employees. Applicants for roles in the Fleet Division can expect to directly provide or support the skilled mechanics or procurement processes that it takes to keep the City’s vehicles and equipment moving and operating safely.
Learn more about working for Salt Lake City’s Public Services Fleet Division! (https://www.slc.gov/publicservices/working-for-public-services/)
Position Salary Range:
$28.34 - $35.07/hr based on qualifications and experience.
This position is eligible for full city benefits, including:
Health Insurance (95% of premium paid by city)
Dental, Vision and Life Insurance
Paid vacation and personal leave
Six weeks of paid parental leave from day 1 of employment
Retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Key Responsibilities:
Lead work group to determines minimum inventory requirements using JIT, ABC, and EOQ analyses. Maintains a perpetual inventory of stock, determines reorder levels, and replenishes supplies using fleet management inventory software. Responsible for cycle counts of the physical inventory using FasterWeb. Assigns budget numbers to each item, verifies receipts and approves and processes requisitions for payment.
Answers questions regarding the status of vehicle parts information for assets in the shop and making sure warehouse staff has ordered parts in a timely manner.
Responsible for training warehouse staff. Participates in hiring and initial disciplinary matters, provides orientation, conducts performance evaluations, assigns work, and evaluates progress and results. May recommend changes in existing warehouse procedures, policies, or workflow to warehouse manager.
Processes tire repair/replacement sublets invoices into fleet management software from current contracted vendor.
Reviews all “Purchasing Card” purchases, assigns cost center to each purchase, collects and maintains the backup documentation as required, and signs off on all purchases.
May be required to obtain a “Purchasing Card” to pay invoices following purchasing guidelines.
In conjunction with department managers, maintenance personnel, and purchasing department buying staff, determines required specifications and locates potential sources for a wide variety of materials and equipment.
Estimates cost of various supplies, materials, and equipment, and provide input to management for the purpose of determining projected expenditures for budget preparation. Compiles data and prepares various reports using current fleet software, regarding inventory control, pricing, and order status, etc. for distribution to appropriate management personnel.
Answers telephones and responds to requests as efficiently as possible.
On a scheduled or requested basis, use computer programs to produce maintenance history reports, schedules, or other information required by the fleet managers or other fleet personnel.
Leads warehouse team to provide top notch customer service to all customers. This includes internal and external customers as well as dealing with vendors in a professional and proficient manner, working as a team to accomplish daily goals.
Continuously improves service processes in the parts department to increase customer satisfaction and efficiency.
Performs other related duties as assigned.
Minimum Qualifications:
High School Diploma or GED equivalent graduation certificate.
Four (4) years of experience in automotive retail, auto mechanic, and/or automotive customer service.
One (1) year of lead or supervisory, or equivalency of lead or supervisory experience.
Possession of a valid Driver License or the ability to obtain within six (6) months of hire
Knowledge of heavy and light fleet vehicles and specialized equipment and their uses functions and capabilities.
Ability to communicate with people effectively and professionally in both oral and written form.
Ability to keep accurate records and make timely reports as required.
Ability to perform basic computer skills to maintain service and repair records on motive and non-motive equipment. This may include Microsoft Office Suite, Outlook, Excel spread sheets, and database applications.
Understand and communicate customer service complaints and ability to assign repair codes, interface with Fleet Management Information Computer Software System.
Proven ability to manage multiple task situations in a calm and professional manner.
Working Conditions:
Moderate physical effort. Ability to walk, stand, sit for up to 10 hours.
Ability to lift and/or carry up to 40lbs.
Uncomfortable working conditions due to dirty equipment, loud noises, heat, dust, weather, and fumes associated with fleet maintenance activity.
Intermittent exposure to stressful situations as a result of human behavior.
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
POSITION TYPE
Full-Time
DEPARTMENT
Public Services- Fleet
Full Time/Part Time:
Full time
Scheduled Hours:
40
Need help applying? Please call our Recruitment team at 801-535-6699 or email careers@slc.gov .
BENEFITSFull-Time roles with Salt Lake City Corp are eligible for a generous, robust benefits package including:
Health Insurance (95% of premium paid by city)
HSA or Flex Account (HSA – City contributes $1,000 - $2,000 annually into account, no match required)
Dental, Vision and Life Insurance
City-paid retirement contributions toward a pension plan and/or 401(k)
A robust Employee Assistance Plan (EAP)
Up to $4,000 tuition reimbursement annually
Discounted supplemental benefits like pet insurance and legal services
Wellness clinic for employees and their families
Paid Time Off
12 vacation days to start
12 paid holidays & 1 personal holiday
Up to 80 hours of personal leave annually
6 weeks of paid parental leave to all new parents
Additional time off credit possible for rehires or new hires coming from another public jurisdiction
VETERAN EMPLOYER:
Salt Lake City is proud to be a partner of the Utah Patriot Program, providing employment opportunities for Veterans, Military and spouses. We are also a proud National Service Partner.
ABOUT SALT LAKE CITY CORP
Our Salt Lake City family serves a population of over 200,000. As an Equal Opportunity Employer, the City is committed to providing resources, access, and opportunity to all and continue to recruit and retain talented people from all backgrounds. Our employees make a real difference with the work they do every day and are actively shaping our beautiful City's future.
We aspire to shape a better community and workplace, and as such, we are committed to pay equity. We are proud to have achieved gender pay equity as a leader in the Utah community by creating a workplace where there is equal opportunity for all.
The City is committed to the full inclusion of all qualified individuals. As part of this commitment, Salt Lake City will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at 801-535-7900.