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Under minimal supervision of the Director of Admissions, position serves as primary contact for perspective students applying for admissions to Salt Lake Community College (SLCC). Responsible for answering and expediting basic admissions questions, quick residency, admissions refunds and resolving student questions. Develop a course of action for capturing student lead information which will enable Admissions staff to follow up with perspective students. Provide consultation, guidance, referral and advocacy service for perspective students. This position requires a proven record of excellent interpersonal communication, knowledge of admissions and recruitment practices, ability to synthesize and take action on complex situations and information, and the skills to professionally represent the college to all students. Hire, train, supervise all part time employees.

Serve as an Admissions Office Manager at the Taylorsville Redwood campus. Oversee all daily functions and services provided in Admissions including supervising employees and scheduling coverage for the Admissions Office Hub.

Form a collaborative working relationship and liaison with Cashiering, Registrars, Academic Advising, International Student Services, Student Labs, Veteran Affairs and Orientation and Student Success and complete projects as assigned by the Director of Admissions.

In conjunction with the Commissioners Office, oversee residency processing and ensure that SLCC remains in compliance with all state and federal residency laws. Oversee House Bill 144 and House Bill 102 paperwork and processing, Veteran and Armed Forces (R512) exemption paperwork and oversee the Western Undergraduate Exchange (WUE) Program

Assist in planning, organize and implementing services and events at SLCC Taylorsville Redwood campus

Manage, train, and supervise all Admissions Hub employees to ensure that college policies and procedures are followed and provide a welcoming, supportive and problem solving environment for prospective students

Work under occasional extreme pressure.

In collaboration with the Director

- - Oversee and coordinate all daily functions and services provided in Admissions. - Serves as primary contact for resolving perspective student questions through phone, email and in person visits. - Make keen decisions based on institutional priorities, strategic plans, and needs specific to the department. - Provide direct supervision to all Admissions Hub employees. Manage day-to-day operations, including supervision, scheduling, and office operations the Office of Admissions. - Hire, train, and supervise staff. - Provide ongoing staff development and training. - Coordinate with department leadership to improve processes and procedures throughout the College. - Develop well thought out solutions to student issues and problems as they arise. - Develop quality standards and performance expectations for staff.

Be the front face of Salt Lake Community College

• Provide relevant information about SLCC and assist a diverse population of students and potential students (in person, by telephone, and through email) with all aspects of Student Affairs (SA).
• Collaborate with SA departments to provide accurate information and connec t students with appropriate resources, with a strong emphasis on exceptional service. Provide admissions and enrollment support.
• Assist prospective and returning students, sponsoring agencies, school counselors, and other education partners by providing information on college programs and services and assisting with admission and registration.
• Manage records, including updating, trouble-shooting issues, verifying and producing official SLCC documents, and notifying students of missing information and documents.
• Ensure students are given accurate in ormation.
• Make connections with staff at other campuses, other departments, etc. to ensure students' issues are resolved in a timely manner without undue hardship on the students.
• Act as a Salesforce Administrator to resolve student application issues in a professional and timely manner.

In conjunction with the Residency Specialist

• Process residency, HB 144, WUE, R512 and all other residency decisioning for Salt Lake Community College.
• Actively participate in all trainings and working groups from the Commissioners Office to ensure Salt Lake Community College is in compliance with all state and federal residency reporting.
• Ensure all record management for residency is in compliance with state and federal guidelines.
• Safeguard all student information and ensure the collection of valid and accurate information before making residency decisions.
• Other duties as assigned.