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Technology Assistant needed for the Salt Lake City public library, in Salt Lake City, Utah.

Salary: $16.90 per hour, depending on experience Posted: May 10, 2024 Closes: Open until filled, preference given to candidates who apply by May 27, 2024 FLSA Status: Part-time/Non-Exempt Reports to: Sylvia Sanchez, Manager

ABOUT THE LIBRARY

The City Library builds foundations for equity, connection and limitless possibility. We are active in our community and collaborate to address needs and realize aspirations. We connect people to information, resources, experiences, and each other. Our work sustains a vibrant Salt Lake City. Guided by a deep understanding of the aspirations, needs, and motivations of our customers, The City Library takes a human-centered approach to designing and delivering meaningful services, collections, resources, spaces, programs and events to all members of the community.

Library staff are highly engaged, purpose-driven, people-centered, and express a high level of satisfaction with their work. The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

PRIMARY RESPONSIBILITIES

• High quality customer service. Provides customer service assistance to library patrons typically in computer lab or outreach setting. Responds to patron inquiries. Provides assistance and instructions. Interprets Library rules, policies and procedures to the public. Has the ability to serve a diverse population.
• Working relationships. Fosters good working relationships with diverse people including staff, patrons, volunteers and vendors. Accepts assignments from supervisor, manager or other Library staff in a professional and timely manner.
• Public service and help desk assistance. Interacts with patrons in person, by telephone and electronically. Provides limited, routine technical assistance related to computer hardware and software. Software includes: My PC, Papercut, Microsoft Office, Scanners, Internet, E-Mail, and the Library Catalog and Databases.
• Programming and outreach. May assist with delivering high quality library programs and services to community members. May schedule and train patrons on use of equipment and software in the creative lab. May require knowledge of specialized knowledge of technology, computer and software programs.
• Committees and workgroups. May participate in committees or workgroups on activities that align with strategic goals.
• Circulation tasks. May perform a variety of activities which are repetitive in nature related to the checking-in and checking-out library materials and processing patron hold requests. Assists patrons with account activity and fines.
• Other duties. Performs other duties as assigned or required.

MINIMUM QUALIFICATIONS

• Six months of experience and skill in customer service in a technology environment and completion of two years of college or an equivalent combination of education and experience which demonstrates an aptitude or ability to perform the required tasks.
• Working knowledge of personal computer software (Windows, Microsoft Office, Internet Explorer, Google Chrome, Google Docs, Google Sheets, Google Slides, GMail and Adobe Reader) and hardware configurations and capabilities and typical maintenance process.
• Ability to analyze a variety of technology equipment issues and problems and make recommendations.
• Ability to read, write and understand the English language at a level necessary for efficient job performance.
• Intermediate knowledge of operating a computer and programs
• Strong interpersonal and communication skills.
• Ability to work days, nights or weekends as scheduled.
• If travel is required for library purposes must have transportation. If using personal vehicl e must maintain state required insurance.

PREFERRED QUALIFICATIONS

• Spanish language and/or other non-English language skills.
• Knowled e or experience with Adobe Creative Suite and prior experience with supporting digital literacy.

WORKING ENVIRONMENT

• Work is performed in a busy urban library environment.
• Subject to repetitive movement; standing, walking, bending, reaching and lifting of objects. May be subject to standing or sitting for extended periods of time.
• Must be able to lift/carry library materials, up to 50 lbs, and push/pull library carts.
• Must have good hand mobility and coordination.
• Subject to intermittent periods of inclement weather when retrieving library materials or participating in library outreach programs.

SCHEDULE

• Part-time, 18 hours per week. Evenings and weekends will be required.

OTHER INFORMATION

• Completion of criminal background check will be required if the candidate is over eighteen (18) years of age.
• The City Library participates in the federal Employment Eligibility Verification Program (E-Verify). Employment is contingent upon confirmation of your employment eligibility through the E-verify system.
• The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

COMPENSATION

• Starting Range Grade 13; Minimum $16.90 per hour. Compensation is commensurate with experience.
• This is a part-time position and includes excellent leave benefits such as vacation, sick leave, holiday employee assistance program and eligible for public transit reimbursement.