Job Information
STERICYCLE, INC. Transportation Supervisor in SALT LAKE CITY, Utah
About Us:
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
Position Purpose:
Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.
Key Job Activities:
o Maintain and manage inventory supplies to ensure that adequate inventories are always maintained o Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (i.e., vehicle breakdown, vehicle accident, or completely full truck) o Manage driver debrief process for every route. Ensure there is documentation (manifest, PDT receipt, etc) for every customer transaction. Update route comments as required o Maintain a high standard of customer service as measured by key metrics (on-time, no missed stops, loyalty, etc) o Manage open order report to resolve service issues o Manage the SAP cancellation process for customers cancelling contracts before the stated CSA end date o Develop relationships with customers and establish contacts that are comfortable providing accurate service feedback o Conduct customer visits to review service o Manage customer interaction records to resolve service issues o Monitor operations and staff and recommends, when necessary, changes in methods, procedures, structure, and additions or changes in personnel to secure optimum utilization of resources o Manage route vehicles, containers, load bars and straps, hand-trucks, PDT's and printers, and all other company equipment and assets. o Monitor routes to improve route efficiency o Perform "ride a-longs", ensuring Route Drivers operate and work safely, efficiently, productively, and deliver a high level of customer service o Conduct "spot checks" to re-enforce proper Route Driver behavior as well as communicate the value we bring to the customer o Complete daily yard walk o Track and input DOT hours/JJ Keller. o Administer Company policies and procedures, communicate to staff, interpret, as necessary, and ensure compliance and safety. o Monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries. o Conduct regularly scheduled safety meetings (i.e. monthly Safety, Committee, tailgate meetings). o Oversee and participate in the maintenance of Driver Qualification Files, DOT Log Files and Vehicle Condition Reports for all Route Drivers and equipment. Ensure DQF, DOT Logs and VCR are accurate and complete; must maintain DOT files. *... For full info follow application link.
It is the policy of Stericycle, as an equal opportunity/affirmative action employer, to hire the best qualified people available without regard to race, creed, color, sex, sexual orientation, marital status, age, national origin or ancestry, religion, status with regard to public assistance, order of protection st atus, disability, or veteran status.