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The Utah Historical Society is seeking an experienced and culture-focused leader to serve in the role of Visitor Services Manager for the forthcoming Museum of Utah. The person in this role will oversee the Museum's operations and services that are focused on providing an excellent visitor experience. They will be responsible for developing and implementing a visitor services experience that will guide Utah's inaugural state history museum. Leading a team of frontline staff,this position will partner with multiple departments within the Museum,the Utah Historical Society,and the Capitol Complex to support the visitor journey from beginning to end. The ideal candidate for this role will be a thoughtful and creative manager - someone who enjoys working with the public and coaching people toward success. Title: Visitor Services Manager Reports to: Museum Director Compensation: up to $28/hr Location: 3760 S. Highland Drive prior to museum opening. Offices will be located at the Museum of Utah following beginning in May 2026. Key Responsibilities Staffing and Leadership

• Oversee the daily operations of frontline visitor experiences,including the daily operations of a visitor services desk,gift shop,and additional public spaces within the Museum of Utah.
• Oversee visitor services staff,which includes hiring,onboarding,ongoing training,daily briefings,floor operation,and scheduling.
• Develop and implement a visitor services training program,providing opportunities for advancement and learning within the department.
• Cultivate a culture of curiosity and customer service that leads to a positive work environment and excellent visitor experience.
• Develop appropriate policies and procedures related to visitor experiences in order to maintain industry best practices.
• Collaborate with appropriate departments and partners to ensure a high level of care when it comes to cleanliness,maintenance,and high operating standards.

Gift Shop

• Develop Provide strategic support to Museum store manager in creating policies and procedures that lead to successful gift shop operations.
• Supporting point of sale policies,daily financial management,customer service and visitor services desk expectations.

Visitor Services Strategy and Evaluation

• Collaborate with museum leadership,volunteer manager,education team,and others to ensure visitor services goals are met.
• Align goals of the visitor services team to the overall mission and strategies outlined in the UHS strategic plan.
• Communicate and develop reporting functions for ongoing visitor services goals,needs,performance,and efforts to UHS leadership.
• Oversee review of visitor feedback and lead a cross-departmental process to identify needs and opportunities that improve the visitor experience.

Financial Management

• In coordination with the Museum Director,maintain regular oversight of the Visitor Services budget.
• Operations and Program support
• As appropriate,collaborate with other partners on the Capitol Complex to ensure the Museum of Utah experience aligns with the visitor experience on Capitol Hill.
• Coordinate with UHS programs to support on-site programs,special events,and mission focused efforts at the Museum of Utah.
• Point of contact for DFCM and any onsite maintenance needs.

Communication: Serve as the primary point of contact for visitor-related communications,including responding to inquiries and managing visitor feedback. Additional Responsibilities

• Some evening or weekend working hours may be required in order to support the public i nitiatives of the Utah Historical Society.
• Broad support or participation in the strategic direction of the UHS.
• Collaboration with community partners or internal stakeholders on sp cial projects
• Other duties as assigned.

*Ideal Candidate/Qualifications *

• The successful candidate will be a self-driven and culture-focused leader with experience overseeing large teams of frontline staff. Ideal qualifications include:
• Preference will be given to candidates with experience in the cultural sector,leading large teams with proof of maintaining a positive working environment.
• Demonstrated career growth and progressive responsibilities in a customer service or visitor services setting.
• Demonstrated project management experience,with a strong history of leadership and collaboration.
• Excellent oral communication and presentation skills; demonstrated written communication skills.

• Experience and background in public institutions is a plus.

   About Us: Founded in 1897,the Utah Historical Society works to foster curiosity about the past,inform the present,and strengthen our shared future. The agency continues to share the state's history through six major initiatives including National History Day,the women's history initiative,publications,Peoples of Utah Revisited,Library & Collections,and the Museum of Utah. Learn more about our work at history.utah.gov and explore our 2023-2027 Strategic Plan. Why You Should Join Our Team As a benefited employee of the Department of Environmental Quality,you will receive great health and retirement benefits. Click hereto view a summary of the benefits we offer. We also provide generous paid time off so you can spend more time with your family and have a positive work-life balance.

• Health Insurance - Public Employee Health Program (PEHP):

  • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage)
  • 5 dental plan options (There is an Opt-Out Cash Benefit option for those who have other dental insurance coverage)
  • 4 vision plan options under EyeMed or OptiCare
• Retirement - Utah Retirement Systems (URS):

• Paid Time Off:

  • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual,4 hours sick).
  • Annual leave increases with years of service. 

  • There are also 12 paid holidays.