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Description

• Analyzes problems and errors produced by eClinicalWorks applications and users of eClinicalWorks applications and recommends controls by writing improved procedures that will effectively correct the problems.

• Analyzes business applications and designs improvement modifications by writing requirements, user stories, and documenting processes.

• Monitors project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.

• Provides references for users by writing and maintaining user documentation; provides help desk support; end-user training.

• Ability to work within a dynamic team environment, interacting and coordinating with other members of the EMR team, Information Technology department, and business stakeholders

• Assists in maintaining all functional areas in eClinicalWorks

• Support: ensure all issues are answered and resolved in a timely manner

• Clear documentation of support issues in ServiceDesk (ticketing system). Assists in developing the issue documentation skills of teammates.

• Other duties as assigned.

Requirements

Ecw, eClinicalWorks, EMR (Electronic Medical Records), Application Support, Web App

Experience

• Knowledge and experience with eClinicalWorks while working as an analyst or administrator required

• Must have at least four (4) years business application analysis, project management, or related experience, preferably with web-based applications.

• Medical office experience preferred

• Training experience preferred

Education

• High school diploma or equivalent required

• Associate’s Degree or higher preferred

Knowledge, Skills & Abilities

• Knowledge of electronic medical record systems and software.

• Demonstrated troubleshooting and problem solving skills.

• Strong verbal and written communication skills

• Proficient with the use of computers and electronic medical records.

• Strong understanding of the implications of HIPAA, commitment to maintain patient, team member and employer confidentiality.

• Customer service skills working with people at all levels

• Detail Oriented – Ability to pay attention to the minute details of a project or task.

• Ability to adapt easily to changing conditions and work responsibilities.

• Model positive attitude and is a positive agent for change.

• Skills in achieving goals in a team-based environment

• Working Under Pressure – Ability to complete assigned tasks under stressful situations.

• Understanding of project life cycle and project management methodologies.

• Ability to present complex ideas to people at all levels

• Strong time-management skills and willingness to take responsibilities for meeting goals, objectives and project deadlines.

• Ability to effectively write and present business correspondence, reports and procedure manuals.

• Working knowledge of Microsoft Office

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