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Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

Plans, coordinates, and supervises all activities related to the design, development, and implementation of the organization's applications development and systems analysis function. Provides a visionary road map for innovative solutions at the Enterprise level and ensures integration with overall IT and enterprise strategic plans Responsible for technology leadership including evaluation and possible adoption of various emerging technologies as needed to fulfill business needs. Leads matrixed and multi-level teams to set the agenda for key development and technical activities and manages multiple development teams supporting different lines of businesses. Responsible for developing, distributing, supporting, enforcing, and integrating best practices and technology standards across the organization, including ensuring all Information Technology General Controls, Processes and Procedures are followed as applicable and appropriate.

USAA offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in the following location: San Antonio, TX

What you’ll do:

• Defines and oversees the organization's applications programming and systems analysis activities by providing technical leadership that includes vision, innovation and advanced technical competence

• Oversees analysis and preparation of systems feasibility studies, design of new solutions and programs, and revision of existing designs and programs

• Directs coding, testing, installation and maintenance of all business and applications programs

• Collaborates with other leaders and/or stakeholders and develops an application development strategy that aligns with business strategy, adds value and is within budget constraints

• Develops systems design standards and quality control standards for programmers and participates in security reviews of new networks, enhanced networks and new technologies

• Manages multiple development teams or leaders of development teams supporting different lines of businesses

• Develops systems design standards and quality control standards for programmer

• Monitors industry/market trends with emerging application testing tools and processes

• Accountable for development cost structure, i.e. TCO (ratio of FTE to 3P, vendor selection, software licensing)

• Sets talent strategy for the organization to include skills, location, tenure, experience levels, team size and team roles

• Sets the strategy for “ways of working”, i.e. Agile, DevOps, Digital, Pairing, Test Driven Development, etc.

• Works with business partners to understand strategic intent over the 3-year strategic horizon

• Leverages this to establish budgets, staffing levels, labor mix, delivery dates and key milestones

• Accountable for team’s adherence to SDLC and applicable controls

• Accountable for understanding the risk posture for the activities that are conducted on the organization (development and maintenance of business applications)

• Accountable for application availability according to the business’ specifications.

• Actively engages in cross CoSA efforts in support of USSA’s mission

• Leads strategic initiatives that have positive impact across the USAA enterprise

• Provides oversight to the engagement with the business DPO and ensures deliverables adhere to Agile practices/methodologies

• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What you have:

Minimum Education:

• Bachelor's degree in computer science, computer information systems or related field of study; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

Minimum Experience:

• 10 years of progressive experience managing all phases of application development, enabling business results through IT strategy development and delivering results on major initiatives within a complex matrix environment

• 8 years of people leadership experience in building, managing and/or developing high-performing teams required

• Extensive experience delivering technical solutions of increasing scope, complexity, visibility and criticality on time and within budget through both vendor and employee resources

• Demonstrated success in ideating and implementing innovative solutions to optimize service, support and operational efficiency/effectiveness, thought leader and innovator in using technology to move the business forward

• Broad technical knowledge of web-based application architecture, system architecture, application integration and object-oriented languages

• Extensive experience in all stages of the software development life cycle: requirements gathering, design, development, testing, and implementation

• Demonstrated ability to communicate technical information to a non-technical audience

• Experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals

• Executive level business acumen in the areas of business operations, industry practices and emerging trends

• Ability to analyze large amounts of data from multiple streams, synthesizing information and communicating to executive management

• Experience building a multi-year strategy and developing that into an execution plan with key milestones with leading and lagging performance indicators

• Demonstrated experience in vendor contract management and management of distributed development teams and resources

• Demonstrated financial acumen involving budgets, forecasting, and executing on the budgets for applicable technology support function

• Understanding of relevant industry frameworks, i.e. COBIT, ITIL, SAFe, etc.

• Understanding of Legislative and Regulatory Compliance Requirements

• Experience overseeing the technology life cycle from requirements analysis, feasibility estimates, design, code, documentation, testing, implementation, and support

• Technical knowledge and understanding of technical domains that reside within Infrastructure Services, Data or Application Development

• Experience conducting cost benefit analyses and leveraging results to drive technology support solutions

• Demonstrated thought leadership in embedding intuitive story telling of technology support functions including concise presentation of complex technical details

• Experience and ability to drive a culture of quality and personal accountability through technology support teams

What sets you apart:

• Master’s degree in information technology or related field

• Experience in managing teams of 500+ people and annual financial budget of over $100 million

• Manages the Site Reliability Engineering and Production Availability practice for all the Bank Products

• Builds Automation and AI center of excellence catering to multiple areas such as Bank and Fraud Operations

• Oversees the development practice of common solutions that influences all Bank Products of today and future

• Builds and operates solutions that provides end to end solution to manage Risk and Regulatory needs

• Responsible for managing architectural solutions that reduces the total cost of ownership of Technology

• Deep understanding of the principles of software engineering, systems engineering and automation to include experience leading these practices

• Experience with FinTech Domain and products

• Experience in maintaining the reliability of systems, services, or applications

• Demonstrated execution leadership experience in a role that required urgent and immediate response to issues while maintaining alignment to strategic vision

What we offer:

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $249,000 - $448,200

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.