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USAA Program/Project Management Lead - Bank Agile Portfolio in San Antonio, Texas

Purpose of Job


USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We are seeking a dedicated Program Project Management Lead to support the Bank Agile Portfolio. This individual will work with business and information technology stakeholders to help delivery key business priorities and commitments.

This individual may work in a Hybrid location* for the San Antonio, TX, Plano, TX, Phoenix, AZ or Tampa, FL Crosstown Campus with a preference to be located in San Antonio or Plano, TX.

*USAA values a work culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused deliverables. The actual days onsite are settled between each employee and the employee’s manager.

Facilitates and leads the execution and delivery of moderately to highly complex non-IT work efforts intended to accomplish business goals and objectives within prescribed timeframes and budgets. Demonstrates an expert understanding of how activities contribute to the achievement of strategic business goals and operational objectives. Collaborates with key partners, vendors and project/program teams to identify mutually beneficial outcomes for challenging priorities and negotiate timelines to ensure objectives are met.

For related project experience to be considered outside of a (Program/Project Management OR Change Partner) title, please upload a project list of all program/project management experience. The project list should include: project summary, role, and project timeframe (including percentage of time dedicated to the project, i.e. March2018–May 2019, 50% of time). Failure to provide this documentation may result in disqualification.

Job Requirements

Primary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.

  • Follows written risk and compliance policies, standards, and procedures for business activities.

  • Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level access to achieve strategic business goals and operational objectives.

  • Works closely with cross-functional teams and resources to achieve program and achievements within established timeframes.

  • Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.

  • Accountable for planning, advising and coordinating activities for moderately sophisticated work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.

  • Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.

  • Communicates with work efforts partners and executive/senior management and provides insight on issues through root cause analyses.

  • Facilitates collaboration on creative alternatives to project challenges with subject matter experts.

  • Removes obstacles and impediments to ensure business and operational objectives are met.

  • Develops, tracks and coordinates project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements.

  • Manages ambiguity and consistently seeks to drive clarity amongst project partners.

  • Ensures compliance with company and regulatory policies and procedures.

  • Defines the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.

  • Establishes overall cadence for communication with impacted partners, and provides framework for underlying work efforts(s) communication plans.

  • Identifies and resolves interdependencies of work within a work effort.

  • Participates in work effort closure activities to resolve benefit / business impact realization to include retrospective management.

  • Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.

  • Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).

  • Drives adoption and challenges standards. Leads subject matter experts.

  • Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework.

Minimum Requirements:

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (12 years total experience).

  • 8 years of relevant experience in project or program management, including planning, tracking and delivery.

  • Expert knowledge of project management tools and methodologies.

  • Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).

  • Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.

  • Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.

  • Extensive understanding of risk management policies and procedures.

Preferred Experience:

  • Financial Services experience, preferably deposits and/or Fair Credit Reporting Act.

  • Demonstrated experience managing multiple projects at the program and/or portfolio level.

  • Strong written and verbal communication skills with the ability to present to all levels of management.

  • Strong ability to build and maintain cross functional relationships (e.g. business partners, IT partners).

  • Excellent facilitation skills.

  • Knowledge of agile related development practices.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $117,600 – $211,700*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards. (

Relocation assistance is not available for this position.