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ServiceNow, Inc. Multimedia Designer & Video Producer, Digital Production in San Diego, California

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog ( and hear from our employees ( about their experiences working at ServiceNow.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are looking for an experienced video producer to join our Training and Certification team. You will be responsible for developing high quality online learning for our customers and partners, in accordance with the mission, core values, and purposes of the company. You will be able to demonstrate a love of designing learning experiences that connect with people to help them succeed in their profession goals. You enjoy brainstorming ideas, exploring innovative techniques, but also can rely on solid, tried and tested delivery mechanisms. You are passionate about immersing yourself in looking at a learner’s needs, their persona and creatively figuring out how inspire their professional education.

What you get to do in this role:

  • Collaborate with Curriculum Developers and eLearning designers to create a range of video & digital media types from motion graphics, animation, infographics, product & process demos, and video editing

  • Represent creative ideas, concepts and detailed designs using storyboarding techniques

  • Create professional quality graphical assets for eLearning and Instructor led training

  • Use your advanced skills to develop high quality content using the industry standard software, in particular: ScreenFlow, After Effects, Premiere, Illustrator, and Photoshop.

  • Contribute to stakeholder design meetings

  • Evaluate digital video & digital learning products production quality

  • Manage archive and workflows for storage and reuse of assets

  • Proactively manage own schedule of work, using our development process (from concept to delivery) on multiple projects

To be successful in this role, we need someone who has:

  • 3+ three years of experience providing visual/graphic design, video and interactive services in a corporate learning environment and current web-based portfolio

  • Experience with eLearning development

  • Ability to understand and visually translate complex technical topics into easy-to-understand animated videos, process charts, and graphics

  • Degree in Visual Communications, Graphic Design, Interaction Design, Digital Media, or similar experience

  • Strong communication and teamwork skills as well as commitment to quality

  • Experience in working within project management methodologies

  • Flexibility, persistence, dependability, and ability to work in a fast-paced environment

  • Understands related fields—usability and experience design, information design, graphic design, communications, and new technologies

  • Proficiency in MS Office Suite


  • Knowledge of UX testing processes

  • Experience using Articulate Storyline, RISE and Camtasia

  • Knowledge of assistive technologies

  • Knowledge and Experience of the ServiceNow Platform

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here ( to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site ( .