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Overview

At Intuit, our mission is to power prosperity around the world. As the Virtual Expert Platform team, we design the end-to-end AI-driven expert platform that connects customers to live services and digital expertise with speed and accuracy. As a Principal Product Designer, you will lead end-to-end design for a core set of customer and expert collaboration capabilities. This role requires a dynamic individual who is comfortable working in a highly collaborative environment, with a solid ability to go deep into end-user problems and then apply design thinking and design craft to solve them.

What you'll bring

• Bachelor's degree in Product Design, Human-Computer Interaction Design, another relevant field, or equivalent work experience. Graduate degree is a plus

• 7+ years of experience in interaction design, product design, service design, or related field

• 2+ years of experience leading junior design team members

• Deep knowledge of user experience methods, innovation, ideation, storytelling, prototyping, design frameworks, concept visualization, problem-framing skills and design principles

• Expert knowledge and experience with driving and applying human-centered design processes while working collaboratively with customers, along with cross-functional teams including engineering, product management, data analytics, data science, and user research. Seasoned in Agile development processes.

• Understand business and user experience performance metrics, and how it impacts the design direction and learning plan

• Exemplary ability to build positive, collaborative relationships across teams/groups/functions through facilitative leadership to deliver great results and to "raise the bar" continually as an effective leader of positive change

• Proven track record in leading with a clear vision for complex end-to-end user experiences, inspiring others to get behind the vision, and ultimately delivering products and services that are known for their delightful experience and ease of use

• Experience designing for and working with design systems and reusable component libraries

• Organized, self-directed, efficient and able to manage multiple and complex projects in a timely manner

• Effective communicator, presenter, and negotiator

• Mastery of design tools such as Figma, and skilled in creating 'lo-fi' prototypes to share with users in a fast, iterative manner

• A well-presented online portfolio demonstrating strong interaction design craft and collaborative process

How you will lead

• Strategy: Apply strategic thinking to design and deliver innovative end-to-end user experiences that optimize among user needs, business goals, and technological realities across web & mobile platforms

• Be Bold: Create compelling visions and translate concepts into designs that illustrate simplicity, despite complexity of the system

• Learn fast: Participate in user research with clear goals, a testable hypothesis, and learning plan. Rapidly explore ideas and complex interactions through prototypes and test your hypothesis with users using a variety of methodologies

• Data acumen: Balance quantitative and qualitative learnings to inform design direction and influence product roadmap

• Facilitation: Lead cross-functional workshops that help to align the team on design vision and roadmap

• Storytelling: Effectively communicate design approach and demonstrate strong storytelling techniques to inspire the team

• Managing and mentoring: Coaching and mentoring junior designers on the team in craft and development of key hard and soft skills. Contribute constructively to design reviews

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.