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Support Analyst/System Administrator - Tier 2

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

CACI is looking for a Tier 2 Support Analyst and System Administrator to join the Naval Information Warfare Center (NIWC) Atlantic Theater Medical Information Program-Maritime (TMIP-M) Fleet Support & Training team.

What You’ll Get to Do:

• Providing Tier 2 customer support to end-users via phone, email and onsite tech assist.

• Diagnosing, troubleshooting and resolving issues with TMIP servers and clients to assist customers with installation, troubleshooting, password changes, Oracle issues, MMM/AHLTA-T issues. Provide support via email, phone, or onsite visits to USN and MSC ships pier side San Diego Naval Base, Point Loma Naval Base, or the San Diego Shipyards.

• Answer, evaluate and prioritizing incoming calls / trouble tickets via Information Technology Service Management (ITSM) Remedy.

• Assist with developing, creating and modifying helpdesk knowledge base documentation and procedures.

• Installing, configuring and troubleshooting the TMIP software system workstations and servers in support of business processing requirements. Providing informal technical training to fleet application users to include instruction in the user of TMIP.

• Provide a wide range of services in support of the USN patient management software (TMIP-M), ensuring the application has full functionality that allows the users to document and upload their data correctly.

• Instruct users on installation, troubleshooting, maintenance onsite, via email, or over the phone of all developed TMIP systems, servers, and related software applications (AHLTA-T, MMM, Oracle, MIRTH, etc.) while managing multi-channel communications architecture.

• Interact with the contract, government staff, and alike to resolve technical issues while testing the interface of government programs.

• Accommodate overall support and technical inputs such as installation, system administration, how-to-guides, and maintenance.

• Test patches and updates; create and modify SOPs as well as comprehensive install documentation.

• Design, assist, and develop training program elements, modules, and technical courses, conduct training programs on selected topics.

Duties and Responsibilities:

• Manage and troubleshoot all medical applications such as MMM, AHLTA-T, , Lexicomp, TMIP Reporting, etc.

• Manage backend infrastructure of TMIP-M suite of applications, including MIRTH and Oracle.

• Manage integration and configuration of TMIP-M suite of applications as it relates to Navy Shipboard and shore facilities including CANES, COMPOSE, SUBLAN, TSCE, etc.

• Must be able and willing to participate in afterhours Duty phone rotation.

• Must be able and willing to work in environments such as Confined spaces (e.g. Submarines), industrial areas to include shipyards.

• Must be able and willing to climb/descend ladders, scaffolding, etc.

You’ll Bring These Qualifications:

• Current Secret Clearance

• COMPTIA SECURITY+ certification

• Strong System Administration skills

• Education: BS degree in Engineering, Health Sciences or Computer Science

• Experience: Five (5) years of experience in Engineering, Systems Analysis, Medical Systems, Information Assurance, Web Development, or Engineering Management to include: Systems Analysis, Systems Architecture, System/Equipment Support, Test and Evaluation, and Logistics support of C4ISR requirements. Three (3) years of technical experience in support of information assurance/network protection or virtualization projects. Note: Experience may be concurrent.

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$75,200 - 158,100 USD