Robert Half Desktop Support Engineer in San Francisco, California
Robert Half Technology is seeking dynamic, and self-motivated Desktop Support Analysts with good Apple and Windows troubleshooting skills for our client out of San Francisco, Ca. This is a 100% onsite opportunity. The Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components.
The Desktop Support role requires great customer service attitude. The person must be eager to engage each individual in order make people feel supported. Some technicians have a mentality of seeing people simply as tickets to be processed. We don't want this.
Need flexibility in terms of the job tasks. The Desktop Support Analysts wear a number of different hats. We want someone who enjoys encountering new situations and is open to learning how to do things that we may not have thought to put on the bullet list in the job description.
Someone who’s good at building relationships with the staff in our organization. We get to know the individuals across our organization. There’s a personal touch to the support that we provide our users. Our staff like to get to know our technicians by name. This is a long term contract for 6 months plus.
Provide phone/in-person support to employees with technical issues or questions.
Assigning and categorizing tickets for other members of the IT teams.
Mac, Apple and iOS troubleshooting (90 Percent Mac/10 Percent Windows)
Windows 10/Active Directory/ Outlook/ Office/
Configure/repair software and hardware.
Install new desktop and laptop systems for employees
Configure and support employee cell phones/smart phones.
Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.
Submit your resumes directly and call Alex at (925) 640-0803 for immediate consideration. Interviews are being conducted this week.
2-4 years experience with Mac/Apple/iOS troubleshooting.
Experience with Office 365, Google workspace and Okta (or another single sign on)
IT support in an enterprise environment preferred.
Experience with Jamf
Experience with Active Directory, Outlook, phone and Microsoft support.
Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless.
Experience with Video conferencing Support (Microsoft Teams or Zoom)
Ability to work collaboratively within a team as well as independently.
Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.
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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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