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About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The Director of Marketing Shared Services (MSS) Operations & Strategy will drive the vision for strategically evolving and leading the marketing pipeline and the tools & technology to drive efficiency for the department at large. This position is responsible for the development of more streamlined workflows, finding tools and technology to improve efficiency and driving change management needed to implement new processes & ways of working. This position will act as the key partner with the cross-functional operational leads to better integrate marketing into the overarching Product Pipeline calendar in both the short term and longer term as the Product Process evolves. As the Director of Operations, you will regularly influence decisions and initiatives. You will work in an energized, fast paced environment focused on enabling Brands to make more informed and effective marketing decisions, with efficient execution.

This is a hybrid role located in our beautiful San Francisco hub office.

What You'll Do

• Continuously identify ways to improve the team’s operational workflow and drive process improvements. Will have a deep understanding of operational and process improvements that impact quality and execution and deliver continuous improvement.

• Preparation, advance planning, and facilitation of leadership team meetings; accountable for ensuring that the meeting objectives are realistic, the team is well prepared, and that action items and next steps are documented and tracked.

• Planning, budget, help the organization optimize costs and benefits.

• Strategic Agility, sees ahead clearly and can anticipate future consequences and trends accurately; can articulately paint credible pictures and visions of possibilities and likelihoods.

• Develop and improve operating models to support and facilitate the execution of the MSS strategy and business plan.

• Identify opportunities in Ways of Working within business and synergy of Ways of Working and capabilities between businesses to drive improvement and efficiency.

• Develop innovative solutions for complex situations in a fast-changing environment; cover a wide range of activities requiring complex judgments.

• You will need to understand the big picture strategy and work with cross-functional teams and external partners. Helping to grow and maintain strong cross functional relationships with all internal teams (creative, digital, product and marketing).

• Upholds the company and brand culture and creates an inclusive environment where both customers and employees are valued, appreciated, and included.

Who You Are

• Established leadership experience in Operations and/or Marketing role.

• Experience in a highly complex, matrixed organization with a proven track record of working cross-functionally to drive change.

• Strong knowledge of how to leverage marketing tools & technology to drive operational efficiency.

• Exceptional communication and interpersonal skills, with the ability to collaborate and drive consensus across multiple teams and functions.

• Change agent and motivator, with the ability to build bottoms-up teams and approaches and foster positive culture change at Gap.

• Entrepreneurial spirit with the ability to work through ambiguity, transform enterprise-wide ways of working, and infuse strategic thinking across levels.

• Proven expertise developing and implementing evolved operations processes.

• Ability to adapt to an ever-evolving, priority shifting environment with tight deadlines.

• Demonstrated track record of successful strategic leadership and project management in a highly matrixed vertical retail environment.

• Understanding of the apparel product creation and/or marketing brand creative production lifecycle

• Highly credible and collaborative; track record of driving results across a broad spectrum of senior leadership and functional experts

• Exceptional verbal, written and presentation communication skills.

• This position requires a strategic mindset and consulting skills with a strong bias towards delivery.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.

• One of the most competitive Paid Time Off plans in the industry.*

• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

• Employee stock purchase plan.*

• Medical, dental, vision and life insurance.*

• See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

Salary Range: $164,200 - $217,500 USD

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

US Candidates

Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.