LinkedIn Sales Operations and Strategy Associate in San Francisco, California
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This role can be located in San Francisco-CA, Sunnyvale-CA, New York-NY, Chicago-IL, or remote depending on where the hired candidate for the role currently resides.
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Our Customer Success Strategy & Operations organization is responsible for building and maintaining the operational foundation that enables our Customer Success organization to run effectively and efficiently. This individual will act as an advisor to executives in the Customer Success organization and is responsible for helping crack the most important strategic and operational problems facing the business. As a Customer Success Strategy & Operations Associate, you will be partnering with senior executives to assess business performance and derive actionable insights focused on driving revenue growth, productivity, and customer value. The Associate is also responsible for leading, executing, and scaling operational and planning processes in partnership with cross-functional stakeholders.
The Associate should have a strong strategic mindset and communications skills and collaborate with cross-functional stakeholders to drive critical business decisions. The candidate should also be able to handle highly sensitive, confidential, and non-routine information, have high attention to detail, be open-minded to challenge the status quo, and work in a rapidly changing organization while inspiring excellence from himself/herself and business partners.
Track business performance and provide insights and recommendations to advise customer success leadership
Advise senior members of the sales organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities
Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning)
Lead projects with key stakeholders and cross functional partners to make data-driven decisions on topics including: forecasting, growth/churn strategy, territory optimization, process improvement, incentive design, and product mix analysis
Establish strong working relationships with peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, HR, finance and systems teams) to achieve objectives
Bachelor’s degree or related practical experience
2+ years of experience in sales operations, business operations, finance, management consulting, or an analytical/operational role
2+ years of experience with Excel and PowerPoint
Ability to leverage numbers and insights to influence and drive sound decision making
Experience in communicating effectively and presenting to Senior Executives
Ability to build strong partnerships and collaborate with stakeholders
Advanced knowledge of Microsoft Excel: expertise in data analysis and financial modeling
Experience in working with Tableau, SQL/Presto, Anaplan
Motivation to challenge the status quo and continually innovate
Ability to effectively solve complex problems from high priority strategic initiatives
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
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