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Job Description

Enrollment Process Management:

 Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates and PIN Resets.

 Answering phone calls/email inquiries for all things related to PIV credentials and access control matters.

 Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.

 Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection:

 Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.

 Ensure that all required documents and forms are properly completed and submitted according to established guidelines.

Verification and Authentication:

 Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.

 Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.

Data Security and Privacy:

 Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.

 Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.

Communication:

 Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.

 Provide excellent customer service to address questions and concerns related to the enrollment process.

 Escalation management, as it involves listening, understanding, and responding to customer needs and expectations.

 De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Recordkeeping:

 Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.

 Prepare and maintain spreadsheets tracking status of new applicant, contractor, and federal employee files.

Compliance and Training:

 Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.

 Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Must Haves:

 1-2 YOE with Microsoft Excel for data management, coordination, and reporting.

 1-2 YOE in a customer service or administrative position

Education:

 High School diploma, GED certification

Clearance Requirement:

 Active IRS Public Trust/MBI clearance or the ability to obtain one. Experience with Personally identifiable information (PII)

 Ability to adapt to changing security procedures and requirements.

 Attention to detail and strong organizational skills.

 Excellent interpersonal and communication skills.

 Ability to handle confidential information with discretion. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.