Cisco Systems Engineering Manager - Web in San Jose, California
Why you'll love Cisco
We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real-world impact. You'll collaborate with Cisco leaders, partner with mentors, and develop incredible relationships with colleagues who share your interest in connecting the unconnected. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.
What You'll Do
You will provide technical direction and business guidance to the operation sales team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative programs and leading day-to-day activities. You will lead and grow the systems engineering team talent and expertise and learn how to build a territory plan by compiling SE feedback and adding knowledge of market demand. You will create a technical resource plan for the territory and collaborate with the Regional Manager to prioritize and target team opportunities; review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance, and align resources to deliver on commitments and get results
Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
Assist in qualified partner identification where appropriate
Monitor and approve requests for customer-focused pre-sales resources
Track and report team metrics for a given opportunity
Monitor and measure team progress against the business plan and recommend changes as needed
Interact with business units to provide support for local region
Lead multi-functional projects within the area of responsibility
Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory.
Who You'll Work With
You will work with Cisco field account managers, systems engineers and partners to plan sales strategy, develop proposals, and deliver customer presentations.
Who You Are
You will know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides return on investment You will have an advanced understanding of internetworking industry trends, including new products and solutions. You will have an advanced understanding of product and solution landscape and can articulate trade-offs between Cisco and competitor products
You will know how to develop team members’ capabilities in support of individual career goals and team objectives
Drive account and resource planning for the region and actively collaborate with Regional Manager to track plans and course correct as necessary
Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
Translate Cisco's vision for the future into a compelling value proposition for the team
Build the capabilities needed to deliver the team's short and long-term goals, including identification and development of a strong pipeline of the best talent from both internal and external pools
Support team members by providing transparency and information during organizational changes
Clearly and succinctly convey information and ideas, including experienced executive communication and presentation skills.
Our minimum requirements for this role:
7+ years of industry experience
XR technology experience
(MIG) Mass-Scale Infrastructure Group experience preferred
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything - people, process, data and things - and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
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