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Description

We are a fast-growing company searching for an experienced, dynamic, and result-driven Customer Service Manager. Our ideal candidate will be focused, have strong communication skills, and be able to think quick on their feet. If you enjoy leading a team, have a customer-centric mindset and care about making an impact, then this position is for you.

Job Description:

We seek a detail-oriented Customer Service Manager to lead our customer service team. The candidate will be responsible for shaping the customer service strategies, enhancing customer satisfaction, and ensuring excellent customer service is delivered by the team consistently.

Responsibilities:

· Lead and develop the customer service team to enhance performance and productivity.

· Implement and review policies for handling customer queries and complaints.

· Conduct regular training for the customer service team to maintain high customer service standards.

· Handle complicated customer service issues and ensure effective and long-term problem resolution.

· Analyze key metrics and feedback to improve customer service experience.

· Collaborate with other departments to ensure efficient handling of services and products.

· Responsible for team performance evaluation and reporting to senior management.

Requirements

· Bachelor’s degree in Business Administration, Marketing, or a related field.

· At least 3-5 years of experience in a customer service position with a minimum of 2 years in a managerial role.

· Proven experience in building and leading a successful customer service team.

· Excellent verbal and written communication skills.

· Strong knowledge of customer service platforms, strategies, and best practices.

· Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .