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Analyst, Operational Intelligence & Analytics - Santa Ana, Costa Rica

Are you analytically inclined and ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Have you been searching for a company that offers impressive growth opportunities? Join Western Union as an Analyst, Operational Intelligence & Analytics.

Western Union powers your pursuit.

In this unique global role, you will be part of our cross-functional team in which you will be responsible for execution of operational intelligence, insights & analytics function supporting our global money transfer operations for digital payment infrastructure, digital bank operations, digital & retail debt collections, among others. The position will provide key data insights to our global operations functions on big data analysis, operational performance & reporting which are critical for business decision making and global optimization initiatives. The position will work closely with cross-functional global and regional teams in dynamic working environment, aiming to deliver best in class solutions to our customers, agents and business partners

Role Responsibilities

• Supports our operational intelligence, analytics & reporting function supporting various global operations functions.

• Supports operational readiness for digital payments operations, digital banking, digital & retail debt collections, among others.

• Ensure timely, accurate & complete reporting of operations performance, supports Monthly/Quarterly Business Reviews

• Heavily involved in Continuous Improvement, Automation, Automation, process Optimization initiatives

• Ability to work in cross-functional and collaborative working environment globally.

Role Requirements

• 3+ years of financial industry experience, including any of the following: e-commerce, Payment Gateways, Acquirers, Processors and/or Associations.

• Bachelor’s in Technology, Mathematics, Engineering or Finance fields

• Proven experience in analytics & reporting in regional or global environment.

• Proficient in the use of data Analysis, statistical & reporting tools like: Advanced Excel, SQL, Power BI, Phyton, R-Studio, Power Automate, Pointillist, Snowflake, JIRA, Scrum.

• Process Automation/Blue Prism, Agile and/or Machine Learning experience is highly desired.

• Desired with some previous experience on VISA/Master Card dispute resolution process.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Your Costa Rica- specific benefits include:

• Asociación Solidarista

• Paid time off including extended maternity leave.

• In house company doctor services

• Continuing Education

• Transportation services options

• Parking spaces

• Hybrid model work

• Flexible Working Schedules if applicable

• Referral Program award

• Employee Resource Groups (ERG) and committees to volunteer with

• Carpooling Program

• Price Smart membership

• Pan American Medical and Life insurance

• Cafeteria Subsidy

Our hybrid work model

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-Hybrid

Estimated Job Posting End Date:

05-31-2024

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.