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Kelly Services Customer Service Representative in Santa Barbara, California

Kelly Services is immediately hiring for a Customer Service Representative for one of out clients based out of Santa Barbara, CA. Our client is a leading production company in the area looking for an enthusiastic, organized, experienced candidate to join their team.

Hours:

M-F 8AM-5PM

Hybrid work

Pay: $19/hr+ DOE

Responsibilities:

  • Develops and maintains direct working relationships with Buyers, Brokers and Freight companies in all aspects of business.

  • Manages customer purchase orders, confirming correct pricing, promotions, lead time are accurate while monitoring and ensuring purchase orders are shipped and delivered on time.

  • Works with the Shipping Department to monitor Sample Requests from the Sales Team after processing requested fulfillment orders through Sage.

  • Communicates with Sales Team with regard account sales, pricing, promotions, shipping, product issues, product availability, and account set-up.

  • Works closely with the Supply Chain function confirming product availability.

  • Assists with transportation issues related to dock appointment scheduling/entanglements.

  • Understands the company’s sales and logistic process and communicates proactively with the customers to keep them abreast of major production/logistics issues and possible changes in delivery schedules.

  • Assists Accounting Department on deductions regarding freight claims.

  • Acknowledges and appropriately greets and assists every customer in a timely manner.

  • Manages telephone calls professionally, efficiently and with good communication skills.

  • Attends to customer questions, complaints and concerns immediately, and facilitates satisfactory resolution.

  • Coordinates with IT, Finance, Accounting, Quality Assurance, Marketing, and Sales teams on various projects regarding customer satisfaction, etc.

  • Checks and reviews voicemail and the customer service specific inbox for emails throughout the day and process, reply, or research as needed.

  • Participates in proactive team efforts to achieve departmental and company goals.

  • Perform other duties as assigned.

Qualifications:

  • Ability to be a team player

  • Ability to simplify complex ideas for others

  • Strong Initiative and Leadership Skills

  • Strong Decision Making and Problem-Solving Skills

  • Excellent Oral and Written Communication Skills

  • Computer Software Knowledge, MS Office

  • Strong understanding of issues confronting fast moving, consumer packaged goods enterprise.

  • Prior experience in customer service within a busy sales environment including familiarity of Distributors and Retailers.

  • Experience with EDI, Customer Portals, and Logistics

Why Kelly ® ?

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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