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Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered quickly, accurately, and in the most cost effective way possible. We are looking for creative leaders with a passion for high complex challenges, a knack for problem solving, and the ability to thrive in a fast-paced environment.

Amazon Logistics is looking for a Learning Coordinator. This position will support operations expansion by implementing scalable solutions in order to guarantee quality of processes and drive standards adoption.

Responsible to provide the best Driver Associate onboarding and learning experience. Ensure that Drivers are instructed on how to work in a safe, quality focused environment and set them up for success. Manage learning app, guarantee account creation automation and training assignments. Design and develop learner-centered materials and activities that align with learning outcomes, apply adult learning principles, and inform learner progress and success in online learning environments. Focused to enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. Exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response. Manage and coach Driver Trainers.

Key Job responsibilities:

• Manage DA’s training in Learning App: onboarding course, notifications, and knowledge checks.

• Create DA virtual training content and supervise notification developed by Driver Trainers.

• Work with DSP and Ops teams to identify DA learning needs, select appropriate learning instructional methods (eLearning, instructor-led, blended) and apply instructional design theories, practices and methods.

• Develop strategies for integrating learning solutions with digital learning methodologies ensuring a blended approach for learners.

• Work with learning app provider to keep launching new training features for Brazil.

• Design and develop e-learning solutions using a combination of media, including text, graphics, animation, audio, video, and interactive content compatible and complied to company platform, to maximize engagement and successfully transfer the instructional message.

• Audit the training compliance and NPS scores

We are open to hiring candidates to work out of one of the following locations:

Belo Horizonte, MG, BRA | Sao Paulo, SP, BRA

Basic Qualifications

• Completed Bachelor’s Degree

• Experience leading, teaching and developing people to deliver key organizational goals

• Experience with Learning Methodologies and content creation

• Ability to influence others without having positional authority

• Excellent communication skills, ability to simplify complex topics for broad audiences

• Ability to handle changing priorities and use good judgment in stressful situations

• Cross-functional project management experience

• Experience using and communicating performance metrics

Preferred Qualifications

• Bachelors’ Degree in Engineering, Operations or related field as well as a MBA is a plus

• Experience with content and design development software’s

• SQL and programming knowledge

• Experience with LMS platforms

• Candidates must be flexible to work weekends and/or overnight, as needed

• Ability to Deep Dive and develop innovative ideas for process challenges