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Description

Are you looking for a new challenge in a fast-paced, innovative company? Come make history in Amazon’s Brazil team! We are looking for talented a Senior Program Manager for Amazon to support on several areas of the business, such as Operations, Fulfillment, Seller Experience and Seller Performance. Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. Over 2 million Sellers in 10 countries list their products for sale on the Amazon . Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices.

The Senior Program Manager will be the key link between the product and business teams in Brazil. As a Senior Program Manager, you will be responsible to surface Trustbusters and drive solutions by building collaborative relationships with various program teams and leadership. The Senior Program Manager will work closely with various stakeholders to drive strategic operational initiatives that will have positive impact on our Sellers. He/She will review performance on key performance metrics, facilitate programmatic input and ensure accountability for strategic and tactical initiatives.

Amazon is an equal opportunity employer and hires qualified individuals regardless of gender, race, sexual orientation, religion, nationality, age or disability.

The key responsibilities for these roles include:

• Identify gaps and pain points in the existing processes and drive improvements with local and global teams.

• Identify and analyze to isolate issues, test solutions and prioritize competing program opportunities.

• Set up performance mechanisms and track performance.

• Conceptualize and drive program changes.

• Dive deep on issues and come up with solutions, working with product teams for long-term implementation.

• Addressing barriers through problem solving and coordination with stakeholders.

• Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership.

• Creating goals and related metrics, track progress and manage through obstacles to achieve your objectives.

• Communicating performance, articulating root-cause analysis and linking to specific improvement areas.

• Incorporate benchmarking information from local competitors as well as best practices and lessons learned from other geographies to define best-in-class customer experience.

• Anticipate bottlenecks, provide escalation management, make trade-offs and balance the business needs versus technical constraints.

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field