Job Information
Saratoga Casino Hotel PLAYER DEVELOPMENT EXECUTIVE in Saratoga Springs, New York
Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.
About Us:
As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!
Your Role:
Our successful Player Development Executive will promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed. You will be responsible for the following:
Reviews and evaluates confidential customer profiles to determine appropriate customer needs.
Maintains relationships with VIP guests through personal contact by phone, email and in person with the ultimate goal of increasing business.
Awards calculated complimentaries to valued guests to increase loyalty.
Responsible for generating a positive and friendly atmosphere with all guests and promotes outstanding customer relations.
Handles customer problems/complaints and reports all incidents to Director of Player Relations.
Anticipates, responds to and consistently meets or exceeds the needs of internal and external clients.
Effectively delivers required sales and program specific goals and targets.
Identifies ways to increase efficiencies or improve product or service.
Keeps track of existing products/services and/or progress on new initiatives.
Assists with special events and promotions and is responsible for working effectively as a collaborative team player.
Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
Plans and creates events and community opportunities to drive awareness and introduce new customers.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Performs all other duties as assigned.
Keys to Success in this Role:
College degree or equivalent required is required for this position. A combination of education and experience will be reviewed.
Three (3) to five (5) years of casino player development experience required.
Must have the ability to effectively manage time and perform multiple tasks simultaneously.
Excellent interpersonal, problem solving and customer service skills.
Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
Must have excellent networking abilities and must present a well-groomed professional appearance.
Requires good verbal and written communication skills.
Must be able to work a flexible schedule including weekends and holidays as needed.
Occasional lifting of 40 lbs. and the ability to stand and walk for 6-8 hours is needed.
Why Saratoga Casino Hotel?
Competitive wages and benefits (Health, Dental, and Vision)
Retirement Plan
Long term opportunities for growth and advancement
A robust employee recognition program with an annual awards dinner
Discounts here and at other local retail stores and service providers
Team Member celebrations for holidays and other special events
Hands for Hope- voluntary program for Team Members to dedicate their time to help uplift causes and organizations that have a positive impact on our community
Delicious FREE meals in team dining!
And so much more!