Georgia Employer IT ASSET MANAGEMENT CONFIGURATION ANALYST III in Savannah, Georgia
IT Asset Management Configuration Analyst IIIin GAC SavannahUnique Skills:Experience in Asset Management and CMBD system experience. Understanding configuration management concepts and principles.Perform Configuration Management activities relating to identification, control, and tracking of designated systems and equipment.Plan, manage, control, and maintain the health of the CMDB to ensure the accuracy of data and proper reporting.Education and Experience RequirementsBachelor\'s Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. 7 years in Asset Management and CMBD system experience. Understanding of configuration management concepts and principles.Position Purpose:Responsible for administering the CMDB process and ensuring CMDB data integrity. Work closely with all process owners within IT. Responsible for technical oversight of the ServiceNow CMDB tool. Create and maintain the accuracy of Configuration Item (CI) specific information within the CMDB. Help develop, improve and deliver Service Management processes.Job DescriptionPrinciple Duties and Responsibilities:Essential Functions:Perform Configuration Management activities relating to identification, control, and tracking of designated systems and equipment .Plan, manage, control, and maintain the health of the CMDB to ensure the accuracy of data and proper reporting .Work with various internal and external stakeholders and CI data owners to ensure the quality of the CMDB and all CIs are up to date .Work to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships .Conduct data quality analysis, provide recommendations to address data quality issues, and manage the implementation of approved recommendations .Drive visibility on unauthorized CI changes or alterations to environment .Support the ITSM manager in the development and maintenance of CMDB policy, processes, and knowledge base .Recommend, design, plan, and implement automation to improve the CMDB processes .Assist in conducting configuration audits and reconciliation .Work to fulfill Configuration Management Service Requests as assigned .Define, create, and manage CMDB queries, health reports, dashboards and other reports as required.Manage ServiceNow Service Mapping by leading cross functional meetings with service owners to elicit key data needed to populate service maps, create maps using both patterns and manual approaches, work in collaboration with owners to ensure the completeness and accuracy of service maps, manage audit process for regular service map reviews with service owners .Provide technical expertise and collaboration with process owners, service/application owners, and infrastructure management .Mentor the organization on Configuration Management services, concepts, policies, and procedures .Provide training and guidance on the CMDB .Assist with the development or modification of Configuration Management training material .Perform other duties as assigned.Other Requirements:ITIL (Information Technology Infrastructure Library) Certification V3 or V4 preferred.Experience implementing solutions in the Aerospace and Defense industry preferred.Fundamental knowledge and experience with ITIL.General knowledge of IT infrastructure technologies, networking, cloud, end user computing, and applications.Experience in ServiceNow Discovery, CMDB, dashboard and reporting.Understanding of ServiceNow Service Mapping and Discovery tools a plus.Familiar with processes that consume CMDB data e.g. Incident, Problem, SDLC, Asset, and Change.Working knowledge of service management principles including management and understanding of relationship types of Cis with a... For full info follow application link.Gulfstream, an equal opportunity employer, is committed to diversity and inclusion in its workplace.