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Quality Assurance Manager

Hybrid , Monday – Friday, 8:00AM – 5:00PM

Annual Salary Range – $100,000 - $140,000

The salary or hourly wage scale provided reflects the pay range DSM expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided.

Salary MIN – MID

As a Quality Assurance Manager, you will be responsible to coordinate all routine Quality Assurance processes and product release priority management (incl. internal communication to internal stakeholders) in HNC (Human Nutrition) Premix in North America to ensure high customer satisfaction with Quality Standards and Delivery Performance. This role is directly responsible for Quality Assurance employees in Schenectady (NY) and Ontario (CA). You will ensure all routine Quality Assurance (QA) activities in HNC Premix NA adhere to the Quality Principles of dsm-firmenich. You will implement the relevant dsm-firmenich policies and guidelines that support the dsm-firmenich values and requirements in line with local legislation. You will also maintain and develop GMP compliance of Dry Premix sites SCH & ONT.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Leads the Operational Quality Assurance team (approx. 6 team members) to ensure efficient and compliant routine Quality Processes – process owner for all routine QA procedures. (Including the ownership of relevant SOPs)

• Ensure adequate and sufficiently trained resources in the Operational QA team. Develops the Operational QA team by recruiting, selecting, orienting, and training of employees.

• Responsible for the following key Quality Processes: Product release process, Investigation process for routine OOS (out of specification) events, Close involvement & collaboration with QC to ensure effective investigations and timely release of products, Escalation & involvement of strategic QA team for challenging & systematic investigations, Product release delay communication to internal stakeholders, (Supply chain, Logistics, Customer Service, Account Manager) Product release priority management (incl. escalated investigations), Establishing communication tools to ensure efficient communication, Ensure 4-eyes principles are adhered to for critical quality tasks, Support strategic QA team in systematic investigations, Support strategic QA team in routine Tech Transfer processes, Responsible for further routine QA activates such as Document Request support (CRM), Batch release, rework processes, customer complaint support, stability and homogeneity studies, dietary supplement documentation procedures, specification updates, etc.

• Act and behave as an inspirational leader to develop Quality culture by connecting and engaging widely with people on sites. Report problems and challenges as they arise. Act and as an inspirational leader in support of Quality and SHE initiatives through connecting and engaging widely with people on site. Conduct Quality and SHE Gemba walks. Report problems and challenges regarding Quality and SHE

• Ensure compliance of the Quality organization to legal and dsm-firmenich SHE and Security requirements. Actively focuses on improvement of safety culture in the department.

• Intervene directly to unsafe acts or conditions (Quality and SHE). In the event of unsafe behaviors or actions, expected to interrupt work. Contribute to larger site initiatives as required.

  We Bring:

• A competitive compensation package, with comprehensive health and welfare benefits.

• A place to grow and develop.

• A company that is purpose-led and performance-driven in a corporate culture that values people and planet.

• The opportunity to work on growing brands and build on a strong foundation.

• The chance to make improvements and make an impact on the business.

  This position embraces a Hybrid Working model, offering the flexibility of both office and remote work. Initially you'll be on-site for 5 days a week, transitioning gradually to 1-2 days in your home office once you’re fully acclimated.

  You Bring :

• Bachelor of Science degree in a relevant scientific discipline. (Life science / related science (Chemistry, Pharmacy, Biochemistry, Food & Beverage, Medical Engineering).

• Preference of 8 years in Quality Management in Food & Beverage / Pharmaceutical / Dietary Supplements / Nutrition Ingredients.

• Demonstrated knowledge / experience in working of cGMP/ICH/FDA regulations preferred; good knowledge in effectively implementing routine Quality processes.

• Progressive experience in managing people and multiple functions in Quality including leading Quality teams.

• Highly collaborative team player who fosters open communication and facilitates mutual understanding and cooperation between all stakeholders.

• Refined critical thinking skills, with an emphasis on flexibility and risk-based, phase-appropriate approaches to problem-solving.

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

  dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich:

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com.

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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