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The Hartford Long Term Disability Analyst in SCOTTSDALE, Arizona

Title: Long Term Disability Analyst

Location: United States-Arizona-Scottsdale

Job Number: 1902366

Are you someone who likes helping others, especially in times of need? Do you pride yourself on finding solutions and solving problems, by being a good listener and critical thinker? This is your opportunity to give those passions and talents new purpose by applying them to meaningful work at The Hartford.

The Long Term Disability Analyst, primarily investigates claims to determine if the insured person qualifies for long-term benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Long Term Disability Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

Location: Scottsdale, AZ

Start Date: October 28th, 2019

Training Hours: 8:30 AM - 4:00 PM / Monday-Friday

Post Training Hours: Monday-Friday Core Business Hours



  • Work with internal and external customers to retrieve/relay information relevant to long-term disability claims.

  • Provide excellent customer service by utilizing verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions.

  • Utilize verbal and numerical critical thinking skills to gather information, apply sound reasoning and draw appropriate conclusions.

  • Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.

  • Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.

  • Help to create a team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives.

  • Operate under the mindset of The Hartford’s Behaviors: Deliver Outcomes, Operate as a Team Player, Build Strong Partnerships and Strive for Excellence.


  • 1 year of experience providing quality customer service required

  • Very organized, exceptional problem solving, verbal and written communication skills

  • Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.  

  • Thrive in a structured team environment

  • Exceptional computer skills with proficiency in Microsoft Office applications

  • One year of claim experience a plus

  • HS Diploma/GED required

  • College degree (preferred)

  • Medical Terminology is a plus


  • Travel Requirements: As part of the multi-week new hire training program, you may be required to travel out of state for up to two (2) weeks. All travel expenses and arrangements are paid for by The Hartford.

  • This position may be filled at the Ability Analyst, Senior Ability Analyst or Ability Specialist commensurate with experience.

Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course and, upon completion, obtain a passing score on the final course assessment. Continued employment with The Hartford is contingent upon you successfully passing the exam(s) within 30 business days from the completion of the New Hire Training.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Job: Disability Claims

Primary LocationUnited States-Arizona-Scottsdale

Other Locations


Job LevelEntry Level

Education LevelHigh School Diploma/GED (±11 years)

Job TypeStandard

ShiftDay Job

Employee StatusRegular

Overtime StatusNon-exempt


PostingSep 12, 2019, 3:25:50 PM

Remote Worker OptionNo

The Hartford is an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by law. The Hartford maintains a drug-free workplace and is committed to building inclusion and leveraging diversity.