Job Information
Nordstrom Facilities Services Program Manager in Seattle, Washington
Job Description
As a Facilities Services Program Manager, you’ll manage multiple soft services programs across retail, supply chain and corporate buildings and ensure all assigned program deliverables are being met or exceeded. You will provide technical expertise in the creation and management of program protocols for both JWN and supplier programs. For contracted services, you will partner with key business stakeholders and Strategic Sourcing to source and manage various suppliers through strong contracts and business reviews. In this role, you will be responsible for driving performance and value from suppliers by ensuring that all contractual obligations such as service levels, invoicing accuracy and quality of services are being met according to the contract. You will track key metrics and KPI’s of suppliers as well as work closely with Nordstrom field management to solicit feedback on supplier performance. You will handle performance escalations with suppliers and ensure all aspects of contract requirements are being maintained. You’ll work closely with Strategic Sourcing to validate new suppliers and assist in the vetting process and contract architecture.
KEY RESPONSIBILITIES:
Develop and manage multiple programs that span all JWN business units
Provide technical expertise to the creation and auditing of all program processes/protocols
Develop strong relationships with key business partners to understand business needs and translate into program improvements
Develop supplier and services strategies and engage with Sourcing for support
Own supplier onboarding processes, ensure suppliers are familiar with JWN processes and systems
Develop strong relationships with key suppliers and develop strong network within the industry
Facilitate resolutions of supplier issue escalations
Determine root cause analysis of supplier service or product failures
Ensure suppliers are compliant with existing contracts and field managers understand contract terms and conditions.
Collect data, survey results from cross functional team and report to key leaders
Measure and track supplier performance through the development of a supplier management program
Develop effective KPI’s for all suppliers and continually revise existing KPI’s.
Meet with suppliers regularly to review performance to provide feedback from the business
Understand the needs of the business to ensure facilities provides the appropriate levels of service
Partnered with Strategic Sourcing to develop strategies around suppliers and services that align with changing business requirements.
Collaborate with Performance Manager to deliver dashboards and reports that provide insights to business to all levels of leadership.
Collaborate with other business units for learning, best practice sharing, innovation and standardization opportunities
Ability to identify and act on continuous improvement opportunities through innovation and value engineering
Assist sourcing team with bid preparation, data collection and analysis, market research and strategy development
Deliver program improvements to existing processes and identify opportunities for further improvement
Collaborate with Continuous Improvement manager on new or updated to processes
CORE COMPETENCIES:
Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
Drives Results: Persists in accomplishing objectives, even under tough circumstances. Has a track record of successfully achieving priorities.
Builds Trust: Gains the confidence and trust of others through honesty, integrity and authenticity.
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
Strong written and verbal communication skills
Strong analytical skills
Strong organizational and leadership skills
Self-driven and curious about all aspects of the business that drives identification of opportunities
High degree of independence, initiative, responsibility and accountability
Strong Business acumen and critical thinking abilities
Ability to handle complex issues, delivering projects on time
Ability to work virtually with other colleagues
Ability to excel in a team environment and as a single contributor
An ability to influence, drive and deliver change with business partners, peers, team members, stakeholders
Excitement for the opportunity to redefine the future of Nordstrom Facilities
Displays a sense of urgency to resolve issues quickly and efficiently.
Exceptional attention to detail with the ability to consistently produce accurate work, manage time, multi-task and prioritize work.
Strong proficiency in Microsoft Office products. Proficiency in Power BI is preferred, Excel and PowerPoint are required
Proficiency in common business software that aid in collaboration and communication with other team members
Ability to influence and affect outcomes with people outside of the organization
Ability to perform Data Analysis is required
QUALIFICATIONS:
Bachelor’s degree in related field strongly preferred
5+ years’ experience in supplier management including contract administration
5+ years in facilities management
Experience in program management
Demonstrated ability to create and deliver original program documentation including, SOP’s, Contract Terms, SLA and MSA’s.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $92,000.00 - 155,000.00 USD Annually
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
About Us
We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!