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Position Title: General Manager (SEA) Position Summary: The General Manager (GM) oversees the Operations of the station and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operation while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling, and developing Crewmembers and future leaders. The General Manager oversees all facets of the BlueCity operation including all aspects of safety above and below the wing. This may include ground operations, negotiating and managing all business partner contracts, providing leadership, assisting Crewmembers as part of the Operations team, and directing and coaching the Supervisor Team. The GM also represents JetBlue Airways in the local communities. Essential Responsibilities: Responsible for safety programs at the station to ensure a safe workplace for Crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities Ensures quality of customer service and JetBlue Promises, in-line with the high expectations Customers have for JetBlue. Responsible for resolving escalated Customer issues Administers and maintains the budget of the station and develops cost savings ideas Obtains and stays current on Ground Operations qualification Participates in airport authority activities and attends regular airport meetings Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or the Crewmembers Responsible for meeting OSHA and local state requirements Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regards to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution Acts as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations Proactively reviews team performance and recommends enhanced operating practices and procedures to improve performance Takes a significant role in the recruitment and development of Crewmembers to support engagement, growth and goal achievement Ensure Operations team readiness for response to significant non-routine operations and emergency events Partners with Planning Team to obtain optimum Crewmember and facilities utilization Oversees training and performance records of Crewmembers to determine and formulate training designed to increase Crewmember performance Other duties as assigned by Regional Manager or Director Is accountable to senior management for ensuring the safety and security of ground handling operations Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards Other duties as assigned Minimum Experience and Qualifications: High School Diploma or General Education Development (GED) Diploma Six (6) years of leadership experience Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer Ability to maintain a poised demeanor while working in a fast-paced environment Experience in engaging all people and all types of personalities and agendas Ability to establish credibility and to be decisive Ability to communicate clearly, concisely, logically, and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance ot