Job Information
One Diversified LLC On-Site Service Technician - Seattle, WA in Seattle, Washington
On-Site Service Technician - Seattle, WA Seattle, WA, USA Req #3495 Monday, March 25, 2024 At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations. Our dedicated teams craft solutions experienced by millions every day including: Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA Building the first transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world Engineering the first high-density pixel canvas to display HD content at that scale for the LED Display in Times Square, NY Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at and follow us on and . What part will you play? The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs. The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement. Support normally includes multiple aspects, such as meeting/conference/events assists, inventory tracking, reporting, and proactive systems maintenance. Additionally, technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment. What will you be doing? Function as AV support technician within a client site. Exercise successful collaboration with Diversified team members and departments. Perform supporting assists for end-user meetings/conferences/events. Perform routine preventive maintenance of technical systems, ensuring a ready to use state. Perform resolution of any system/equipment repair faults discovered within systems. Interface/liaison with others in efforts related to equipment faults and repair needs. Interface/liaison with manufacturers/vendors to facilitate equipment repair needs (as RMAs). Develop and manage/maintain an inventory tracking/recording mechanism. Track/update repair needs, work duties and events within ticketing systems. Produce summary and detailed reports. Maintain functional aspects of technical systems for an optimal ready to use state. Continue to progress elevated technical skills related to technical systems characteristics. Continue to grow and hone soft skills related to satisfactory client relationships. Create proper reporting materials to help express the value of the role to the client. Create an atmosphere of pleasure and confidence with the Diversified client experience. Physical Working Environment: Normally provided a working area within an office/business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds. The daily working conditions may have various demands/situational relationships. Examples of the demands/situational relationships you may encounter: Equipment access needs may be located within difficult areas (under conference/meeting room tables, within equipment closets/rooms, behind large displays/walls, within ceiling areas, cramped within small spaces such as kiosks, etc.) There may be needs to safely lift/handle equipment weighing up to 50 pounds. There are normally demands for walkin