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Req #: 234950

Department: UW INFORMATION TECHNOLOGY

Appointing Department Web Address: https://itconnect.uw.edu/uwit

Posting Date: 05/29/2024

Closing Info: Open Until Filled

Salary: $8,269 - $11,396 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. (https://hr.uw.edu/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-staff-20230119_a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state, and around the world. UW employees offer their boundless energy, creative problem-solving skills, and dedication to build stronger minds and a healthier world. By being deeply invested in our work, showing compassion in our interactions, and embodying the spirit of a team player, each member contributes to a thriving community. UW is committed to attracting and retaining a diverse staff; your experiences, perspectives, and unique identities will be honored at the University of Washington. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UW Information Technology (UW-IT) is the central information technology organization for the University of Washington, responsible for strategic planning, oversight, and direction of the UW’s IT infrastructure, resources, and services. UW-IT provides critical technology support to all three campuses, UW Medicine, and research operations around the world, partnering with the UW community to enable innovation, learning, discovery, and service. UW-IT collaborates with university partners to advance the University’s mission of the preservation, advancement, and dissemination of knowledge. UW-IT collaborates with university partners to advance the University’s mission of the preservation, advancement, and dissemination of knowledge.

The Productivity Platforms Administrator (PPA) will serve as a support administrator for a wide range of services across the Microsoft 365 and Google Workspace for Education productivity platforms, including Google Cloud Platform. The PPA will also support middleware that integrates these productivity platforms with UW-IT's enterprise subscription services and IAM services.

These duties involve automating, maintaining, upgrading, enhancing, documenting, monitoring, and providing Tier 3 support for these productivity platforms used for teaching, learning, research, everyday collaboration, and clinical activity by 150,000 UW users and by their partners outside the University.

The PPA will also be responsible for escalating and solving desktop support problems stemming from the interplay of these productivity platforms, a variety of web browsers, and related desktop applications. The PPA contributes to cutting-edge enterprise technology projects, coordinating and working with UW-IT colleagues and campus partners on projects involving these productivity platforms, and working with colleagues in UW-IT to integrate these productivity platforms with other UW-IT services such as Canvas LMS and MyUW. Finally, the PPA educates members of the UW community, other higher education institutions, and vendors about these productivity platforms.

The UW is typically an early adopter of new Microsoft and Google platform services; as a result, the PPA implements and supports these platforms with little guidance from the vendor. This means that the PPA must creatively and collaboratively solve technical problems working closely with other administrators, partners in industry, administrators at other higher education institutions, and administrators within UW-IT. This cutting-edge work is made more difficult because once the new platforms are in place, the PPA must then provide Tier 3 support for technologists across campus who are responsible for implementing new platform services in their colleges, schools, or departments.

To support these platforms, the PPA must have a deep knowledge of constantly evolving technologies. The productivity platforms supported by the PPA are highly integrated with enterprise Subscription Services, IAM, and UW Microsoft Infrastructure services. To achieve this integration, the PPA must develop customized operational procedures and/or middleware, balancing the unique local needs of UW with the standard integration patterns supported by Microsoft and Google. This work happens collaboratively and consultatively with UW-IT administrators responsible for the other enterprise services.

REQUIREMENTS:

• Bachelor’s Degree in Computer Science, Mathematics, or Informatics or related field or experience.

• Minimum of 4 years’ experience administering Microsoft 365 and/or Google Workspace for Education/Google Cloud Platform

• Experience administering cloud computing infrastructure using Azure, Microsoft 365 and/or Google Cloud Platform

• Experience creating and maintaining provisioning and systems management automation using PowerShell

• Experience creating and maintaining provisioning and systems management automation using Microsoft Graph API and/or Google API

• Experience creating and maintaining Microsoft SharePoint, Microsoft Office products, and/or Google products

• A working knowledge of desktop application troubleshooting

• Demonstrated ability self-train on new products, protocols, standards and applications and the ability to communicate impacts and procedures to customers and support staff

• Excellent customer service skills

• Excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities DESIRED:

• Experience in server, client-side scripting, and REST APIs

• Working knowledge of Python, JavaScript, and SQL

• Working understanding of Windows Domain and Active Directory

• Working understanding of Microsoft Entra ID CONDITIONS OF EMPLOYMENT The general working hours are within Monday through Friday, 8 a.m.-5 p.m. The PPA must be willing to adjust hours to accommodate the needs of colleagues and partners. Events that will occur outside the normal work schedule include, but are not limited to impromptu staff meetings, client consultations, and system modifications. Likewise, this position has regular stringent deadlines revolving around the academic calendar that may require extended work hours. The position also requires 24X7 on-call support to handle urgent issues and incidents.This is a hybrid position with onsite work in an open office environment.This is an essential position and is required to report to work remotely when UW suspends operations. Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.