Job Information
Community Health Plan of Washington Program Manager II, Care Improvement – Hybrid, WA in Seattle, Washington
Working Each Day to Make a Difference
At Community Health Plan of Washington, we're driven by our belief that everyone deserves access to quality health care.
More than 25 years ago, we made a commitment to improve the health of our communities by making quality health care accessible to all Washington state residents.
We continue that pledge today by providing affordable comprehensive coverage to more than 315,000 individuals and families throughout the state.
- We are a local not-for-profit health plan in Washington State.
- We are committed to keeping Washington families healthy.
- We connect our communities to the health resources they need.
- We provide access to high-quality care for our members.
- We connect and empower our members through technology.
- The Community Health Centers we partner with strive to support members with a comprehensive mix of medical resources in one convenient location.
- Our partnerships with Community Health Centers and our extended provider network help us improve the health care delivery system.
To learn more about how you can make a difference working at Community Health Plan of Washington, visitwww.chpw.org{rel="nofollow"}.
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*Program Manager II -- Hybrid, WA *
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[POSITION PURPOSE:]{.underline}
The Program Manager, Care Improvement is responsible for deploying improvement initiatives and facilitating best practice sharing for Community Health Plan of Washington's network of community health centers (CHCs). The incumbent is part of a team that provides structured quality improvement support (practice coaching) and facilitates network learning opportunities (webinars, newsletters, roundtables), in support of primary care transformation and improved health outcomes of CHPW's members.
* [PRINCIPAL DUTIES:]{.underline}*
Community Health Center Engagement:
- Build meaningful relationships with key contacts at CHCs. This includes effectively managing regular site visits and phone calls, providing data and information related to specific performance metrics, analyzing data to make actionable recommendations for improvement, and promoting CHPW initiatives.
- Design an annual quality improvement work plan in collaboration with each CHC in the incumbent's portfolio and facilitate CHC toward completion of the collaborative work plan.
- Act as primary point of contact for Quality-related issues, including connecting CHC and CHPW contacts on quality issues; serve as liaison to other CHPW departments, including Information Technology; Marketing; Provider Relations.
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``` - Community Health Center Learning and Communications:
- - Identify opportunities for shared learning of best practices, including facilitating peer-to-peer connections between CHCs focused on specific quality measures. - Collaborate with Care Improvement Team members on development of webinars, newsletters, and other communications. - Work with Care Improvement Team on development of in-person Quality Improvement Roundtable events.
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``` - Community Health Center Resources Development:
- - Design written and electronic resources for CHCs to support quality improvement, including performance measure toolkits, program overviews, and other tools as needed. - Create and distribute performance reports in support of quality incentive programs or other quality data and analyses.
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``` - Requires up to 15%-25% in-state travel. Some overnight travel may be required. - Other duties may be assigned.
[ QUALIFICATIONS:]{.underline}
[Education &]{.underline}