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Description

Are you passionate about helping customers, machine learning, and Alexa? Do you love improving the customer experience for millions of Amazon’s customers? Come join the Privacy and Offensive Content (OCP) team in Digital, Device, and Alexa Support (D2AS)!

We’re looking for a Program Manager who is passionate about building customer trust across Digital and Device services. A successful candidate will be comfortable designing flexible processes for ambiguous and fast-paced environments. This is a global role that will include interacting with business and tech teams around the globe, requiring a strong ability to communicate effectively and understand the different needs of customers.

Key job responsibilities

• Defining Offensive Content and Privacy program strategy across Digital and Subscription services

• Working autonomously, balancing multiple priorities across projects, and ensuring successful progress towards long-term strategic goals.

• Writing effective narratives and other strategic program documentation to present ideas and drive discussion with leadership as needed.

• Works across VP organizations, influences cross-vertical defects, own global roadmap priorities and influence product team’s roadmap priorities.

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:

“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

About the team

The D2AS OCP Team manages the mechanisms to identify and escalate complex customer concerns around Privacy, Alexa Offensive Response, Data Compliance, and Offensive Content that may negatively impact our customers trust in Amazon’s devices, digital services, Alexa, or the Amazon brand.

With an ever-changing environment, OCP continuously reviews our processes for trust and brand concerns to ensure we learn and adapt with the trends of our customers, technology, and legal requirements.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Bachelor's degree

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.